COVID-19 Guidance & Resources for Medicaid Beneficiaries

NC Medicaid is working with its federal, state and local partners to ensure Medicaid services continue to be delivered without interruption during the COVID-19 (coronavirus) outbreak. Please continue to check this page for additional guidance and resources for Medicaid beneficiaries. For more information about COVID-19, visit the NCDHHS COVID-19 webpage


  • Know Your Ws: Wear, Wait, Wash
  • Check My Symptoms (Comprobar Mis Síntomas), a public website that allows people to enter their symptoms to determine if they should consider getting tested for COVID-19. If a test is recommended, they will receive a link to a list of nearby testing sites via email or text.
  • Find My Testing Place, a public website that allows people to enter their county or ZIP code and access a list of nearby testing site locations online. To view in Spanish, users can select Spanish in the yellow box. 
  • For food access, shelter and more: Call 2-1-1 or 888-892-1162; or text COVIDNC to 898211.
  • For 24/7 mental health support: Call Hope 4 NC at 855-587-3463.
  • Why Telehealth in COVID-19? (2:53) Video about the benefits of using telehealth to stay healthy. Click here for a 1-minute version.
  • Letter to Medicaid beneficiaries: English | Spanish. Read about COVID-19, temporary changes in Medicaid, and available resources.
  • COVID-19 Telehealth Information: English | Spanish. Learn how telehealth can help avoid exposure to COVID-19; the types of health care services available through telehealth; and how to talk with your doctor about a telehealth appointment.
  • Keeping Kids Well, Among the many impacts of COVID-19 on North Carolina is a marked decrease in rates of well-child visits and childhood vaccinations. The problem is particularly acute in minority populations, but since the advent of COVID-19, parents across the board have been less likely to be up-to-date on these important medical services. Well-child care includes medical and developmental screening tests and immunizations are critical to avoiding problems such as a resurgence in measles and other communicable diseases.