County Playbook: Beneficiary Outreach

North Carolina has suspended the transition of Medicaid to managed care until July 1, 2021. Medicaid beneficiaries will get health services as they do now from the state. Beneficiaries do not need to choose a health plan. Behavioral health services will continue to be provided by Local Management Entities – Managed Care Organizations. All health providers enrolled in Medicaid are still part of the program and will continue to bill the state through NCTracks. Timelines noted within Medicaid Transformation policy papers, fact sheets and other communications will not apply.

Please call the Medicaid Contact Center at 888-245-0179 if you have questions.  

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Instructional Guide for Outreach Materials