Author: CSRA, 1-800-688-6696
Provider Training Available in January 2018
Registration is open for several instructor-led training courses for providers that will be held in January 2018. The duration varies depending on the course. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.
Jan. 16, 2018
Prior Approval Institutional (On-site) 9:30 a.m. - noon
This course will cover submitting Prior Approval (PA) requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiries to check on the status of a PA request.
Submitting an Institutional Claim (On-site) 1- 4 p.m.
This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.
At the end of training, providers will be able to:
- Enter an institutional claim
- Save a draft claim
- Use the Claims Draft Search tool
- Submit a claim, and,
- View the results of a claim submission
Jan. 17, 2018
Prior Approval Medical (On-site) 9:30 a.m. – noon
This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.
Submitting a Professional Claim (On-site) 1- 4:30 p.m.
This course will focus on how to submit a professional claim via the NCTracks Provider Portal.
At the end of training, providers will be able to:
- Enter a professional claim,
- Save a draft claim
- Use the Claims Draft Search tool
- Submit a claim, and,
- View the results of a claim submission
Jan. 22, 2018
Provider Web Portal Applications (WebEx) 1- 4 p.m.
This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.
At the end of this training, providers will be able to:
- Understand the Provider Enrollment Application processes
- Navigate to the NCTracks Provider Portal
- Complete processes for provider enrollment, Manage Change Requests (MCR), reenrollment, recertification and maintaining eligibility, and,
- Track and submit applications using the NCTracks Status and Management web page
Jan. 24, 2018
Provider Recredentialing/Reverification 1 - 2:30 p.m. (WebEx)
This course serves as a refresher for the steps taken by the provider to complete the reverification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during reverification/recredentialing. (The terms recredentialing and reverification are used interchangeably in NCTracks.)
At the end of training, providers will be able to:
- Explain what provider reverification is and why it is required
- Explain each phase of reverification
- Complete the reverification process in NCTracks
- Complete an MCR for invalid or missing provider data
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.