Non-Emergency Medical Transportation (NEMT)

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Free rides to and from your Medicaid medical and mental health appointments covered by NC Medicaid

Non-Emergency Medical Transportation (NEMT) services help get you to your Medicaid appointments. You may be able to get rides if you have a Medicaid a Standard Plan, a Tailored Plan, the EBCI Tribal Option or the NC Medicaid Direct program (See “How to Schedule a Ride” below for a complete list of health plans and programs that can use this service.)

Get a ride to and from Medicaid appointments, including:

• Visits to your Medicaid doctors or specialists
• Pick up prescriptions
• Mental health appointments
• Substance use treatment

Accessible rides are available. Anyone under 18 must be accompanied by an adult and your caregivers can ride with you.

How to Schedule a Ride

You should ask for your ride at least 2 days before your appointment. For urgent pickups, like leaving the hospital or going to the pharmacy, you do not need to ask ahead of time. NC Medicaid Direct beneficiaries should ask for a ride at least 4 days before their appointment.

Call the number listed below or your Medicaid health plan or program (shown on your health plan ID card) to schedule a ride:

Travel-related Reimbursements

If you drive yourself to an appointment, or if a family member or friend gives you a ride, you might get money back for travel costs. The rules for getting money back are different for each health plan and NC Medicaid Direct. Contact your health plan or Medicaid program (see the list above) to learn more.

If There is a Problem with Your Ride

If you have a problem asking for a ride, the ride does not come on time or if there is any other problem, contact your health plan or Medicaid program (see the list above). Ask them to fix the problem, or you can file a complaint with them. You can contact the NC Medicaid Ombudsman if you are not able to fix the problem. Call 1-877-201-3750 or visit ncmedicaidombudsman.org.