Beneficiaries

A female physician speaking with a juvenile male patient in a medical examining room.

Children and Families Specialty Plan has launched.

Learn more about the new NC Medicaid health plan

Need help applying for NC Medicaid?

A volunteer Medicaid Ambassador can help with the online Medicaid application (ePASS or HealthCare.gov) and answer questions. They cannot complete an application on your behalf.

Find a Medicaid Ambassador near you

Photo of a man holding a cell phone with the ePASS homepage

What is ePASS?

Update your address and information for Medicaid online! Without having to call or visit your local Department of Social Services. ePASS is North Carolina’s secure self-service website where you can apply for benefits, view case details and renew your Medicaid.

Sign-up for an Enhanced ePASS account!

Notice to Class of Proposed Settlement of Franklin v. Kinsley

This notice has information about a Jan. 13, 2023, court hearing on whether to approve the proposed Settlement Agreement. The Settlement provides important protections for North Carolina Medicaid beneficiaries.

Read the proposed settlement notice

Learn how to apply for NC Medicaid, about Medicaid’s programs and services, the different health plans and programs, find information on Medicaid recertification (renewal) and much more.

Apply for Medicaid

Learn how to apply for Medicaid

Learn more about H.R. 1 and Federal Changes to Medicaid

H.R. 1 and the Federal Changes to Medicaid

Federally mandated changes will have a significant impact on Medicaid. They will change eligibility rules and how Medicaid operates.

Medicaid Recertification

Information for beneficiaries about Medicaid recertification (renewal).

Medicaid Health Plans and Programs

Most NC Medicaid beneficiaries get Medicaid services through a health plan in NC Medicaid Managed Care. Learn about the different options available.

Medicaid Programs and Services

Information on the programs and services offered by NC Medicaid.

NC Medicaid Enrollment Broker

The NC Medicaid Enrollment Broker provides services to help Medicaid beneficiaries learn about their Medicaid health care options, how to find a primary care provider and enroll in a health plan.

Appeals

How to request a hearing if you disagree with a denial, reduction, suspension or termination of health services under NC Medicaid.

NC Medicaid Ombudsman

The NC Medicaid Ombudsman helps NC Medicaid beneficiaries understand Medicaid and NC Medicaid Managed Care. They can help beneficiaries when they are not able to solve problems with provider or health plan.