Beneficiaries | NC Medicaid

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NC Section 1115 Demonstration Waiver Renewal

DHHS invites public comments on the North Carolina Medicaid Reform Section 1115 Demonstration Renewal Application through September 20, 2023.

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NC Medicaid Beneficiary Portal

Medicaid serves low-income parents, children, seniors, and people with disabilities. The Beneficiary Portal offers information about how to apply for Medicaid and more.

Go to the Beneficiary Portal

Tailored Plan Implementation Delayed

To ensure beneficiaries can seamlessly receive care on day one, Tailored Plans will now go forward at a date still to be determined.

Read the press release

End of Medicaid's Continuous Coverage

Information on the end of Medicaid Continuous Coverage

Visit webpage

Photo of a man holding a cell phone with the ePASS homepage

What is ePASS?

Update your address and information for Medicaid online! Without having to call or visit your local Department of Social Services. ePASS is North Carolina’s secure self-service website where you can apply for benefits, view case details and renew your Medicaid.

Sign-up for an Enhanced ePASS account!

NC Medicaid Managed Care

On July 1, 2021, most Medicaid beneficiaries began receiving the same Medicaid services in a new way called "NC Medicaid Managed Care." Beneficiaries choose a health plan and get care through a health plan's network of doctors. Some beneficiaries are remaining in traditional Medicaid, which is called NC Medicaid Direct. Learn more.

NC Medicaid Enrollment Broker

The NC Medicaid Enrollment Broker provides services to help Medicaid beneficiaries learn about their Medicaid health care options, primary care providers and enroll in a health care option.

Beneficiary Help Center

Find answers to questions

Administrative Hearings and Appeals

How to request a hearing if you disagree with a denial, reduction, suspension or termination of health services under NC Medicaid.

NC Medicaid Ombudsman

The NC Medicaid Ombudsman is a resource for Medicaid beneficiaries learn more about NC Medicaid Managed Care, understand their rights and responsibilities and get referrals for other services that they may need.

Note: Public charge rules that relate to determinations about certain legal resident statuses changed in March 2021. Immigrants should know that they and their families can access many public benefits without concern, if they are eligible, and are encouraged to get information about public charge rules in English or Spanish on the NC Justice Center website.