Counties

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New Start Date for Tailored Plans is April 1, 2023

To ensure beneficiaries can seamlessly receive care on day one, NCDHHS will delay the implementation of Tailored Plans until April 1, 2023. Specific new services will still go live Dec. 1, 2022.

DHHS Press Release

End of PHE Toolkit

Preparing for the End of the federal Public Health Emergency

NC Medicaid End of PHE Toolkit: A collection of resources to support stakeholders, advocates and partners with key messaging for beneficiaries. Includes social media posts, frequently asked questions, a fact sheet and additional resources.

NC Medicaid End of PHE Toolkit

How to Use NC Medicaid Managed Care

Answers to common questions and who to call

Cómo utilizar NC Medicaid Managed Care

Respuestas a preguntas comunes y a quién puede llamar

County Playbook for NC Medicaid Managed Care

The County Playbook is a resource to help local DSS and NC Medicaid beneficiaries transition to NC Medicaid Managed Care.

Quick Links

Director of Social Services Letters

Official notices about Medicaid and NC Health Choice

Training

Tools to help administer Medicaid and NC Health Choice

FRR/BEER

Financial Resource Report/Beneficiary Earnings Exchange Report training and information

Resources

Forms, manuals, webinars and other resources

NC Medicaid Eligibility Section
Phone: 919-813-5340

NC Medicaid Contact Center
Phone: 888-245-0179

OST Medicaid contact list

Local DSS Directory