Contact
Beneficiary and Provider Support
Medicaid and NC Health Choice Policies and Procedures
NC Medicaid Contact Center - Provider and beneficiary information on Medicaid and NC Health Choice policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m.
Closed during State Holidays
Medicaid and NC Health Choice Claims and Billing
NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696
Medicaid General Mailing Address
2501 Mail Service Center
Raleigh NC 27699-2501
Medicaid and NC Health Choice Transition to Medicaid Managed Care
Questions: Medicaid.Transformation@dhhs.nc.gov
Medicaid COVID-19
Questions: Medicaid.COVID19@dhhs.nc.gov
Executive Team
Deputy Secretary for NC Medicaid
Dave Richard
Phone: 919-855-4100
Fax: 919-733-6608
Assistant Secretary for Medicaid Transformation
Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225
Chief Medical Officer
Shannon Dowler, MD
Phone: 919-527-7000
Fax: 919-832-0225
Phone: 919-527-7000
Fax: 919-832-0225
Chief Finance Officer
Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608
Phone: 919-855-4100
Fax: 919-733-6608
Chief Operating Officer
Mona Moon
Phone: 919-855-4100
Fax: 919-733-6608
Benefits and Services
Sandy Terrell, MS, RN, Director
Phone: 919-855-4100
Fax: 919-733-6608
Business Information Office
Patrick Doyle, Director
Phone: 919-855-4100
Fax: 919-733-6608
Compliance and Program Integrity
John E. Thompson, Director
Phone: 919-814-4100
Fax: 919-733-6608
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