Beneficiary and Provider Support

Medicaid and NC Health Choice Policies and Procedures

NC Medicaid Contact Center - Provider and beneficiary information on Medicaid and NC Health Choice policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m.
Closed during State Holidays

Medicaid and NC Health Choice Claims and Billing

NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Executive Team

Deputy Secretary for NC Medicaid

Dave Richard
Phone: 919-855-4100 
Fax: 919-733-6608

Assistant Secretary for Medicaid Transformation

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Shannon Dowler, MD
Phone: 919-527-7000
Fax: 919-832-0225

Chief Finance Officer

Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608

Chief Operating Officer

Mona Moon
Phone: 919-855-4100
Fax: 919-733-6608

Benefits and Services 

Sandy Terrell, MS, RN, Director
Phone: 919-855-4100
Fax: 919-733-6608

Business Information Office

Patrick Doyle, Director
Phone: 919-855-4100
Fax: 919-733-6608

Compliance and Program Integrity 

John E. Thompson, Director
Phone: 919-814-0000
Fax: 919-814-0034