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Contact

Beneficiary and Provider Support

Medicaid and NC Health Choice Policies and Procedures

NC Medicaid Contact Center
Provider and beneficiary information on Medicaid and NC Health Choice policies and procedures.
Phone: 888-245-0179

Medicaid and NC Health Choice Claims and Billing

NCTracks Contact Center
Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Executive Team

Deputy Secretary for NC Medicaid

Dave Richard
Phone: 919-855-4100 
Fax: 919-733-6608

Assistant Secretary for Medicaid Transformation

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Shannon Dowler, MD
Phone: 919-527-7000
Fax: 919-832-0225

Chief Finance Officer

Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608

Chief Operating Officer

Mona Moon
Phone: 919-855-4100
Fax: 919-733-6608

Benefits and Services 

Sandy Terrell, MS, RN, Director
Phone: 919-855-4100
Fax: 919-733-6608

Business Information Office

Patrick Doyle, Director
Phone: 919-855-4100
Fax: 919-733-6608

Compliance and Program Integrity 

John E. Thompson, Director
Phone: 919-814-0000
Fax: 919-814-0034