Author: CSRA
Registration is open for several instructor-led training courses for providers that will be held in May 2018. Slots are limited.
WebEx courses can be attended remotely from any location with a telephone, computer and internet connection.
How to Update Your Credentials (WebEx)
May 8, 2018, 1 to 3 p.m.
Some taxonomy codes require the provider to be licensed, accredited or certified according to the specific laws and regulations that apply to their service type. This course will provide instructions for adding and updating licensing or certifications to a provider record in NCTracks.
Dental Helpful Hints (WebEx)
Providers can select either of these two classes, as the same information will be presented in both.
- May 16, 2018, 1 to 3 p.m.
- May 29, 2018, 1 to 3 p.m.
At the end of the training, providers will be able to identify:
- Three methods for prior approval submission
- How to upload documents when submitting or amending prior approval requests via NCTracks
- Common errors when completing American Dental Association forms and submitting claims
- Common errors that require additional information after prior approval requests have been submitted
2018 Annual Regional NCTracks Seminar – Concord, NC
May 25, 2018, 9 a.m. to noon
Annual seminars run from 9 a.m. to 4 p.m. at different dates and locations across the state
This seminar will provide information on comment reasons enrollment and Manage Change Request (MCR) applications are delayed and how to avoid those delays; helpful hints for submitting prior approval requests, the top 10 reasons for denial of professional and institutional claims and their resolutions, submitting pharmacy prior approval requests, expectations when contracting the NCTracks Contact Center and understanding the Medicaid family planning program.
2018 Annual Provider Help Center – Concord, NC
May 25, 2018, 1 to 3:30 p.m.
Providers can bring individual claim, enrollment and other issues directly to an NCTracks team member for assistance resolving those issues.
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.
CSRA, 1-800-688-6696