Author: CSRA
Registration is open for the June 2018 instructor-led provider training courses listed below. Slots are limited.
WebEx courses: Participants can attend remotely from any location with a telephone, computer and internet connection.
Helpful Hints for Dental Prior Approval and Claim Submission (WebEx)
Thursday, June 7, 2018 1 - 3 p.m.
At the end of the training, providers will be able to identify:
- The three methods of Prior Approval submission
- How to upload documents when submitting Prior Approval requests or add to existing Prior Approval requests via NCTracks
- Common errors when completing American Dental Association form
- Common errors that require requests for Prior Approval additional information.
- Common mistakes when submitting claims
Provider Web Portal Application (WebEx)
Friday, June 8, 2018, 1 - 4 p.m.
This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once applications have been submitted.
At the end of this training, providers will be able to:
- Understand the Provider Enrollment Application processes
- Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes:
- Provider Enrollment
- Manage Change Request (MCR)
- Re-Enrollment
- Re-verification, and,
- Maintain Eligibility
- Track and submit applications using the Status and Management page
2018 Annual NCTracks Regional Seminar – Raleigh, NC
Thursday, June 14, 2018, 9 a.m. – noon
At the end of the seminar, providers will be able to:
- Identify common reasons why Enrollment and Manage Change Request (MCR) applications are delayed and how to avoid delays
- Helpful hints for submitting Prior Approvals
- The top 10 denial reasons for Professional and Institutional claims and the resolutions
- Information on submitting Pharmacy Prior Approvals
- Expectations when contacting the NCTracks Contact Center, and,
- Helpful hints for Family Planning.
2018 Annual Provider Help Center – Raleigh, NC
Thursday, June 14, 2018, 1- 3:30 p.m.
Providers can bring individual claim, enrollment and other issues directly to NCTracks team members for assistance resolving those issues. Registration required.
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.
CSRA, 1-800-688-6696