Author: NC Medicaid Provider Services, 919-855-4050
Pursuant to Section 6.a. of the NCDHHS Provider Administrative Participation Agreement, providers are required to update their enrollment records in NCTracks within 30 days of a change. Commonly, affiliation and taxonomy information are overlooked. Individual providers must review their affiliations by location for accuracy. Providers should end-date any affiliations that are not current. Providers must make sure their physical addresses are correct with the accurate taxonomy.
Providers must also update their expiring licenses, certifications and accreditations. The system currently suspends and terminates providers who fail to respond within the specified time limits.
Providers can avoid processing delays by ensuring all information is accurate and up-to-date. Providers are encouraged to begin the Managed Change Request process to make necessary corrections and updates. For assistance, providers should reference the NCTracks Provider User Guides and Training, Provider Record Maintenance.