Author: NC Medicaid Provider Services, 919-527-7200
Beginning in April, participating health care providers in the state-designated health information exchange (HIE), NC HealthConnex, will be moving to a new HIE platform.
Current participants of NC HealthConnex will be moved to the new platform using a phased approach with a target date of Apr. 18, 2019, for completion. Training materials will be available on the NC HIEA website and distributed via email to Participant Account Administrators (PAAs) by Apr. 1, 2019. The NC HIEA will host three Teletown Hall webinar trainings on the new system in March, April and May with the first on Mar. 27, 2019, at 12 p.m. Participants may register on the nchealthconnex.gov website.
As a reminder, work on connecting new participant systems to NC HealthConnex is currently paused until late April. This pause does not impact compliance with the HIE Act as the extension process is in place. The NC HIEA will be in touch with each new participant regarding connection schedules, applicable training or other user needs. Participants should stay tuned to their inbox for emails regarding training opportunities and transition dates specific to their organization.
For questions relating to NC HealthConnex, please reach out to provider relations at hiea@nc.gov or call (919) 754-6912. To learn more about NC HealthConnex and the connection process, please join the next How to Connect call.