Tailored Care Management Update

Tuesday, June 9, 2020

In December 2019, DHHS released the draft Tailored Care Management Provider Manual and application questions for providers interested in becoming Advanced Medical Home Plus (AMH+) practices or Care Management Agencies (CMAs). 

The Department received many thoughtful comments on the draft Provider Manual and has made several updates, reflected in the final Provider Manual and application questions. To see a consolidated summary of all the changes made, please see the Memo on Tailored Care Management Updates.

As a result of the Public Health Emergency COVID-19, the Tailored Care Management certification process has been suspended. 

  • The manual is being published now to allow providers maximum time to understand requirements and begin preparing. 
  • To ensure providers have enough time to prepare their applications once the certification process resumes, the Department will announce the revised certification timelines well in advance of the first application deadline. 

For more information on Tailored Care Management, please visit the Department’s Behavioral Health I/DD Tailored Plan webpage, and send any comments or questions to Medicaid.transformation@dhhs.nc.gov.