In June 2020, the North Carolina Department of Health and Human Services (DHHS) released the Tailored Care Management Provider Manual to serve as a resource for provider organizations that are interested in playing a central role in Tailored Care Management and are considering becoming certified as an Advanced Medical Home Plus (AMH+) practice or a Care Management Agency (CMA).
DHHS is releasing an addendum to the Tailored Care Management Provider Manual on community inclusion that addresses the in-reach and transition requirements for AMH+ practices and CMAs delivering Tailored Care Management.
DHHS will identify additional opportunities for providers to share feedback and engage with the department around these requirements. Providers also can send questions and comments to Medicaid.TailoredCareMgmt@dhhs.nc.gov.
The Tailored Care Management Provider Manual and Community Inclusion Addendum are available on the Tailored Care Management webpage under the Resources section.
NC Medicaid Contact Center, 888-245-0179