Attention Providers: Failure to Update Expiring Credentials Results in Pended Claims
Beginning May 9, 2021, NC Medicaid initiated additional steps to ensure providers meet their contractual obligation to keep credentials current on their NCTracks provider enrollment record.
In addition to NCTracks generating notifications to providers with expiring credentials at designated intervals beginning sixty days prior, the fiscal agent is also taking action to suspend and subsequently terminate providers who fail to update their required credential.
Weekly bulletin articles, as well as resource information, have been published over recent weeks to inform and assist providers with compliance with this requirement.
For more information, please see NCTracks Changes to Provider Verification Process.
NCTracks Call Center: 800-688-6696