NC Medicaid is aware of system issues impeding the billing process for CDSA-Contracted Providers to NCTracks and we are troubleshooting with GDIT and NCTracks for a resolution. While NC Medicaid works to resolve these issues, providers who are at risk of not meeting financial obligations this month as a result of this delay may request a hardship advance to offset the business cost due to pended or denied claims. To request a hardship advance, send an email to Medicaid.hardships@dhhs.nc.gov. In the body of the email, include:
- A sentence stating your request to receive a hardship advance
- The requested dollar amount of the hardship advance
- NPI number of the provider who will receive the advance
- A list of the unpaid CDSA-related NC Medicaid services that support the amount requested (e.g., a list of unpaid claims)
- Name, telephone number and email address of the provider’s contact person
NC Medicaid will respond to your completed request by sending you a Hardship Advance Agreement. Once NC Medicaid receives the executed Hardship Advance Agreement, advances will be issued in the next scheduled NCTracks checkwrite. Upon resolution of the system issues, NC Medicaid will notify providers of the need to submit claims and advances will be recouped from future payments.
Thank you for your patience and cooperation as we work to resolve system issues.