Provider Reverification Process Update - March 15, 2023

Providers for whom reverification was delayed are being organized into groups to ensure reverification is completed timely. 

Note: This bulletin replaces Provider Reverification Process Update - March 9, 2023.

The federal Public Health Emergency (PHE) is expected to end on May 11, 2023. The Centers for Medicare and Medicaid Services (CMS) allows all providers whose reverification was delayed due to the federal PHE a specified period of time to complete reverification.

Once the federal PHE ends on May 11, 2023, reverification is not optional. Providers for whom reverification was delayed are being organized into groups to ensure the reverification process is completed timely.

To avoid a potential increased administrative burden, and to benefit from the $100 NC Application Fee Waiver which expires June 30, 2023, providers in receipt of the Voluntary Reverification Program notification are encouraged to take advantage of this unique time-limited opportunity. 

  • Notifications to impacted providers will be distributed through March 31, 2023.
  • Providers will have 30 days to respond.
  • No adverse action will occur if a provider chooses to not submit the voluntary reverification application. However, if the application is submitted, the provider must follow through to completion to avoid any delays or adverse action.
  • Providers who participated in the Voluntary Reverification Program will not need to repeat the process after the Federal PHE ends.

Providers should monitor their secure NCTracks Message Inbox for notifications and the Re-verification section of their NCTracks Status and Management page for the option to reverify. 

For help with the reverification process, providers can refer to the Provider Re-credentialing/Re-verification webpage in the NCTracks public facing portal. Providers are also encouraged to review Provider Announcements, User Guides and Frequently Asked Questions.


NCTracks Call Center: 800-688-6696

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