NC Medicaid and the health plans are committed to supporting providers impacted by the devastating effects of Hurricane Helene. The following financial supports may be available to providers, even if they are unable to submit claims or perform services:
- Hardship Advances: all health plans and Medicaid Direct have processes to make hardship advances for providers unable to meet financial obligations.
- Stabilization Payments: health plans have the flexibility to make stabilization payments to support provider sustainability and beneficiary access.
- Retainer Payments for Home and Community-Based Services (HCBS): NC Medicaid is seeking authority to make retainer payments for 1915(c) waiver services to support certain HCBS providers maintaining staff and capacity, even if service delivery is temporarily interrupted.
Providers in need of financial supports should work directly with health plans to learn what supports each plan is offering and their associated process(es).
Health Plan Contacts
| Health Plan | Contact Information |
|---|---|
| Alliance Health | Website: alliancehealthplan.org/provider-updates/hardship-payment-requests-2/ Provider Support Line: 855-759-9700 |
| AmeriHealth Caritas North Carolina | Website: amerihealthcaritasnc.com Provider Support Line: 888-738-0004 |
| Carolina Complete Health | Website: network.carolinacompletehealth.com/hurricane-helene-response.html Provider Support Line: 833-552-3876 |
| Healthy Blue | Website: healthybluenc.com/north-carolina/home.html Provider Support Line: 844-594-5072 |
| Partners | Website: partnersbhm.org/tailoredplan/providers/providerconnect/ Provider Support Line: 877-398-4145 |
| Trillium | Website: ncinno.org/ Provider Support Line: 855-250-1539 |
| United Healthcare Community Plans of North Carolina | Website: uhccommunityplan.com/nc/medicaid/medicaid-uhc-community-plan Provider Support Line: 800-638-3302 |
| Vaya Health | Website: providers.vayahealth.com/helene-recovery/ Provider Support Line: 866-990-9712 |
| WellCare of North Carolina | Website: wellcare.com/nc Provider Support Line: 866-799-5318 |
| NC Medicaid Direct hardship advance requests | Medicaid.ProviderOmbudsman@dhhs.nc.gov or 866-304-7062 |
Contact
NC Medicaid Contact Center
888-245-0179