Provider Data Management / Credentialing Verification Organization

The North Carolina Department of Health and Human Services (NCDHHS) is pausing the implementation of the Provider Data Management/Centralized Verification Organization (PDM/CVO) module until further notice. While NCDHHS expects to fully implement a PDM/CVO module in the future, providers will continue to use NCTracks for all enrollment activities.

Even though NCDHHS is not transitioning to PDM/CVO at this time, providers remain contractually obligated to:

• Maintain an accurate provider record in NCTracks. Reviewing each provider record and correcting outdated information is essential to supporting beneficiaries and the integrity of NCTracks provider data.
• Respond to NCTracks notifications that require action. Monitor the NCTracks Provider Message Inbox for Reverification, Expiring Credentials, Maintaining Eligibility, and other important notices that require action to continue participation with NCDHHS programs.
• Stay informed. Review the NC Medicaid Provider webpage often and read all new Medicaid bulletins.
• Participate in educational opportunities. Respond to notifications of engagement opportunities, webinars and other events.

NCDHHS will continue to work closely with providers to ensure a smooth enrollment process in NCTracks. For more information about provider enrollment, visit NC Medicaid’s Provider Enrollment webpage.