Information to Share with Beneficiaries 

The 2023 Consolidated Appropriations Act (also known as the Omnibus Bill) was signed into law Dec. 29. 2022 The bill removed the continuous Medicaid coverage requirement from the COVID-19 PHE. This means effective April 1, 2023, state Medicaid programs are no longer required to maintain continuous coverage for beneficiaries.

North Carolina began the renewal (recertification) process for Medicaid beneficiaries April 1, 2023. Recertifications will be completed over the next 12 months, as beneficiaries are up for renewal. Recertification could result in a beneficiary’s termination or reduction of benefits. 

It is important for community partners, advocates and health plans to help NC Medicaid share the messages in this toolkit to ensure beneficiaries understand the process and what to expect.

In particular, beneficiaries can take an important step to update their contact information. Beneficiaries should make sure their local DSS has their current mailing address, phone number, email or other contact information.

Help Beneficiaries Get Ready for Recertification (Renewal)

Encourage beneficiaries to do the following:

Update their contact information

• Beneficiaries should make sure their local DSS has their current mailing address, phone number, email or other contact information.
• Suggest an enhanced ePASS account, beneficiaries can update their address and other information for Medicaid online without having to call or visit their local DSS  

Check their mail
Local DSS will mail beneficiaries a letter if they need to complete a renewal form to see if they still qualify for Medicaid. 

Complete the renewal form (if they get one)
If a beneficiary receives a renewal form, they should fill out the form and return it to their local DSS right away to help avoid a gap in their Medicaid coverage.