NC Medicaid Expands Website to Include New Resources to Support Medicaid Beneficiaries

Tuesday, December 1, 2020

NCDHHS has launched a new Beneficiary Portal on the NC Medicaid website. The portal will serve as a centralized information resource center for current Medicaid beneficiaries and those wishing to apply for Medicaid benefits. It also offers information about Medicaid Managed Care, set to launch July 1, 2021.

The Beneficiary Portal is available in English and Spanish and retains all the information that was on the previous “Beneficiaries” page, but organizes it in a more user-friendly way, adding easy-to-follow graphics and links. The portal is similar to the Provider’s COVID-19 Knowledge Center launched earlier this year as it adds a beneficiary knowledge center with over 70 common questions and answers and a Help Center Assistant search feature that guides users to their most applicable topics of interest. More questions and answers are being added as they come in from users through the Medicaid Contact Center and other sources.

The Portal will also offer new educational materials regarding telehealth services to help beneficiaries feel more confident accessing health care in a virtual format during COVID-19 and beyond.

The Beneficiary Portal will be expanded in the future to offer more advanced capabilities to support greater self-service and alternate channels for beneficiary communication. These will include personalized account views, single sign-on access and integration with NC FAST and other systems. It will also include bi-lingual live agent chat capability.

CONTACT
Medicaid Contact Center: (888) 245-0179