Transition of Care

The North Carolina Department of Health and Human Services (NCDHHS) developed policies and procedures for Transition of Care to support beneficiaries who transition between NC Medicaid Direct and NC Medicaid Managed Care delivery systems. The Transition of Care is designed to maintain continuity of care for each beneficiary and minimize the burden on providers during transition.

Along with the established Transition of Care policy, the Department has established technology and process requirements for all stakeholders to support the Transition of Care design.


Transition of Care Policy

Consistent with federal requirements and NC Medicaid’s vision to ensure continuity of care for members transitioning between prepaid health plans (PHPs) or service delivery systems, NC Medicaid has released the NCDHHS Transition of Care Policy. The draft policy was released for public comment in February 2020 and finalized on Feb. 25, 2021 (updated January 1, 2023).

Forms for Transition of Care


Transition of Care Data Transfer:
Processes Impacted by 42 CFR Part 2

February 2, 2023 webinar: Transition of Care Overview for Local Health Departments 

June 7, 2021: webinar

May 24, 2021: webinar

March 11, 2021: Transition of Care Policy Overview

For questions about the Transition of Care Policy, please email

Transition of Care Disenrollment Protocols