NC Medicaid Expansion County Playbook

NC Medicaid Expansion County Fact Sheet

An overview of Medicaid expansion and planned messaging for beneficiaries.

State Benefit Change Notice

Sample notice from the State letting Family Planning program notifying beneficiaries of their change in benefits.

Click the following link for a Spanish language version of State Benefit Change Notice

NC Medicaid is committed to providing county partners with resources to help Medicaid beneficiaries understand and benefit from Medicaid expansion, if eligible. This is your “County Playbook,” a place where general and detailed information will be available to help you support Medicaid expansion. Visit the County Playbook often for new additions.

Text messages, Email, Phone Call and Voicemail

Messages NC Medicaid sends thought several channels to Family Planning program beneficiaries moving to full Medicaid benefits. These include messages on moving from their current benefit program to full Medicaid and reminders to check their mail for more information.

Beneficiary Notices

Sample notices sent to Medicaid beneficiaries from the NC Medicaid Enrollment Broker with information their health plan and primary care provider (PCP) assignment, health care option guide/comparison chart, copays and enrollment form. The letters include the beneficiary’s start date with their health plan and how to choose or change their health plan and PCP.

NC Medicaid Expansion Webpage & Communications Toolkit

Materials available for use on Medicaid expansion including flyers on Medicaid expansion and the Family Planning program transition. You can find press releases, a newsletter template, an expansion slide deck, social media and the ePASS Webinar Demonstration here.

Questions and Answers

Find answers to common questions about expansion, eligibility, how to apply and other quick-facts to share with beneficiaries and community partners.

ePASS Webinar Demonstration

Watch our webinar to learn how to use ePASS, North Carolina’s self-service website where people can apply for Medicaid and other benefits, update addresses and information and signup to receive e-notices.

Spanish language ePASS demonstration video is available at Navegando ePASS: Guía para proporcionar asistencia con la solicitud - YouTube

ePASS Account Login

Create or sign-in to your ePASS account.

NC Medicaid Enrollment Broker

Learn more about NC Medicaid Managed Care and the health plans. Members can choose or change health plans, find primary care providers (PCPs), get answers, and find outreach events happening in their county.

ePASS Reference Guide

Resource for community partners helping people interested in applying for NC Medicaid using North Carolina’s online ePASS portal. It includes commonly asked questions and information that may help when completing a Medicaid application.

Access the Spanish language version of the ePASS Reference Guide here.

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