Questions and Answers about Medicaid Expansion
North Carolina is providing health care coverage to more people through Medicaid.
Last updated: April 11, 2024
Quick Facts about North Carolina’s Medicaid Expansion
- North Carolina expanded who can get Medicaid starting December 1, 2023.
- Adults ages 19 through 64 earning up to 138% of the federal poverty line (e.g., singles earning about $1,730/month or families of three earning about $2,970/month) may be eligible.
- The best way to apply is online through ePASS or HealthCare.gov; you can also apply in-person, by phone or mailed applications. The processing time for applications can be up to 45 days. Applications submitted online may be processed faster.
- The coverage is comprehensive, including services like primary care, hospital stays, maternity care, vision and hearing, dental/oral health care and more.
- Medicaid pays for doctor visits, yearly check-ups, emergency care, mental health and more – at little or no cost to you.
- Current beneficiaries with full Medicaid coverage will not see any changes.
General Info: An overview of NC Medicaid expansion, including a toolkit with materials to share
Printable Versions
Immigration Status and Eligibility for NC Medicaid
For more information on NC Medicaid eligibility and immigration status, visit the Immigration Status and Eligibility for NC Medicaid webpage.
General Questions
Yes. Federal law allows states to expand who can get health coverage through Medicaid, known as Medicaid expansion. Since 2014, 40 states and Washington D.C. have expanded Medicaid.
Starting December 1, 2023, more North Carolinians can get health care coverage through Medicaid. NC Medicaid now covers people ages 19 through 64 years with higher incomes. Many North Carolinians who did not qualify for health coverage through NC Medicaid prior to December 1, 2023 may now qualify. Learn more about NC Medicaid eligibility.
The NC Medicaid Expansion Dashboard, updated monthly, tracks how many people are enrolled in NC Medicaid as a result of Medicaid expansion. View and filter by health plan, demographics, or county.
Health coverage through NC Medicaid is comprehensive. Because these services are covered by NC Medicaid, they are provided at no cost or low cost to you. Services include, but are not limited to:
- Primary care so you can go to a doctor for a check-up or when you are not feeling well
- Hospital services when you need to stay overnight (inpatient) or when you can go home the same day (outpatient)
- Maternity and postpartum care if you are pregnant and after giving birth
- Vision and hearing services
- Prescription drug benefits
- Behavioral health
- Preventive and wellness services
- Dental and oral health services
- Medical-related devices and other therapies
Eligibility
Most people can get health care coverage through NC Medicaid if they meet the criteria below.
You can get health care coverage through NC Medicaid if:
- You live in North Carolina,
- You are a citizen (some non-US citizens may qualify),
- And your household income meets the eligibility criteria
On December 1, 2023, North Carolina expanded Medicaid so more people can get health care coverage, including people ages 19-64. You may be eligible now even if you were not before. Learn more about NC Medicaid eligibility. Learn more about NC Medicaid eligibility.
Some non-U.S. citizens can get health coverage through Medicaid. To be eligible you must live in North Carolina and be a non-citizen with a qualified immigration status. Learn more about NC Medicaid for non-U.S. citizens
Some people who have Medicare coverage may be eligible for Medicaid.
For example, people with a disability and under age 65 may be eligible for Medicaid through disability coverage. Contact your local Department of Social Services (DSS) to learn more.
Family Planning Medicaid provides reproductive health care at no cost to people with incomes up to 195% of the federal poverty line – that’s about $2,448 a month for a single person. It covers almost all methods of birth control, testing and treatment for sexually transmitted infections, preventive services and more.
To find out if you qualify for Medicaid, visit HealthCare.gov and update your Marketplace application or create a new one. After submitting your application, review your updated “Eligibility Results.”
You can also apply for NC Medicaid directly with the state. Be alert for scams. For example, it is not possible to “pre-qualify” for Medicaid, nor do you have to pay to apply.\
Learn more about changing from a Marketplace plan to Medicaid.
Yes. You may qualify for subsidized health coverage offered on HealthCare.gov. Contact a North Carolina health insurance navigator for enrollment assistance. Community health centers also provide low-cost care through a sliding scale based on your income and insurance status.
Applying
You can apply online, in person, over the phone or by mail. Learn more about how to apply, including what documents you need and how long it usually takes to get a decision.
- Physical Address: You do not need a physical address to apply for Medicaid. However, you must confirm you are physically in North Carolina and plan to live here. You do not need to plan to stay permanently and do not need to have a fixed address.
- Mailing address: If you do not have a mailing address, enter an address where you can pick up mail or enter the address of your local DSS office. Find a local Department of Social Serivces (DSS) near you.
- Email address: You must have an email address to apply online. If you do not have an email address, you may apply in person at your local DSS office, by phone or by paper application.
The date coverage begins depends on when you apply for Medicaid.
You can request your Medicaid coverage be retroactive for up to three months from the application date. Be sure to answer the questions about medical bills from prior months on your Medicaid application.
For example: If you apply in March 2024 and you are eligible, Medicaid can pay bills for covered services from December 2023, January 2024 and February 2024.
The online Medicaid application through ePASS is currently only available in English and Spanish. To view ePASS in Spanish, click “Español” near the upper lefthand corner.
However, all local Department of Social Services (DSS) can connect you to a language line to provide help in other languages. Free language assistance and/or other aids and services are available upon request. To receive free interpreter services or communication assistance, call your local DSS [link to DSS directory] and ask the operator for an interpreter. To receive free interpreter services or communication assistance, call your local DSS and ask the operator for an interpreter.
Immigration Status and Eligibility for Medicaid Expansion
For more information on NC Medicaid eligibility and immigration status, visit the Immigration Status and Eligibility for NC Medicaid webpage.
ePASS and Medicaid Application
If you need to reset your password or unlock your account:
- Go to ncid.nc.gov.
- Choose the link under the NCID login that you need:
- Enter your username and follow the directions.
If you need help, call the North Carolina Department of Information Technology Service Desk at 800-722-3946.
- Physical Address: You do not need a physical address to apply for Medicaid. However, you must confirm you are physically in North Carolina and plan to live here. You do not need to plan to stay permanently and do not need to have a fixed address.
- Mailing address: If you do not have a mailing address, enter an address where you can pick up mail or enter the address of your local DSS office. Find a DSS office near you at ncdhhs.gov/localdss.
- Email address: You must have an email address to make an NCID and use ePASS. If you don’t have an email address, you may apply at your local DSS office, by phone or by paper application.
Need help?
For interpreter services or communication assistance: Call your local Department of Social Services (DSS) and ask the operator for an interpreter.
For questions about NC Medicaid eligibility: Check the eligibility guidelines or contact your local Department of Social Services (DSS).
If you are eligible for NC Medicaid: Call the Medicaid health plan listed on your health plan ID card.
- Standard Plans:
- WellCare: 1-866-799-5318 (TTY: 711)
- UnitedHealthcare Community Plan: 1-800-349-1855 (TTY: 711)
- HealthyBlue: 1-844-594-5070 (TTY: 711)
- AmeriHealth Caritas: 1-855-375-8811 (TTY: 1-866-209-6421)
- Carolina Complete Health: 1-833-552-3876 (TTY: 711 or 1-800-735-2962)
- Tailored Plans:
- Alliance Health: 1-800-510-9132 (TTY: 711 or 1-800-735-2962)
- Partners Health Management: 1-888-235-4673 (TTY: 1-800-735-2962)
- Trillium Health Resources: 1-877-685-2415 (TTY: 711)
- Vaya Health: 1-800-962-9003 (TTY: 711)
- NC Medicaid Direct: 1-888-245-0179
- Eastern Band of Cherokee Indians Tribal Option: 1-800-260-9992 (TTY: 711)
For questions about your health care options or changing your health plan: Visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com).
If your health plan has not been able to solve your problem, or if you need help understanding NC Medicaid, call the NC Medicaid Ombudsman at 1-877-201-3750. Hours of operation 7 a.m. to 5 p.m., Monday through Friday.
For all other questions: Check the NC Medicaid Beneficiary Help Center or call the NC Medicaid Contact Center at 1-888-245-0179.