Director of Social Services Letters
- DHB Operational Support Team Representative (OST) County Reassignments - April 15, 2024
- DHB Operational Support Team Representative County Reassignments - March 20, 2024
- Blanket Waiver for Medicaid Report Card Failures for the Month of February 2024
- Safeguarding Federal Tax Information (FTI) - Feb. 20, 2024
- Shredder Certification for Federal Tax Information - Feb. 20, 2024
- Community Alternatives Programs (CAP/C & CAP/DA): Acentra Health – Overdue Assessment Plan - Jan. 30, 2024
- LME/MCO Consolidation - Jan. 23, 2024
Archive
DHB Operational Support Team Representative County Reassignments - Dec. 13, 2023
2024 Application Time Standards - Dec. 1, 2023
Afterhours voicemail capabilities letter - Nov. 14, 2023
Continuous Coverage Unwinding (CCU) Review - Sept. 18, 2023
NC Contract with Equifax – Changes to Collection Process of Non-Federal Shares - Sept. 14, 2023
Blanket Waiver for Medicaid Report Card Failures for the Month of May 2023 - June 20, 2023
Dual Eligible Beneficiaries Report - June 19, 2023
DHB Operational Support Team Representative County Reassignments - June 1, 2023
DHB Operational Support Team Representative Temporary County Reassignments - March 31, 2023
2023 Application Time Standards – Amended - Letter, Chart - March, 29, 2023
Department of Social Services Voicemail Requirements - March 29, 2023
DHB Operational Support Team Representative Temporary County Reassignments - March 22, 2023
Non-MAGI Beneficiaries and Central Email Addresses - March 15, 2023
Recertification Process and Report of Changes in Circumstances by Telephone - March 1, 2023
Medicaid Eligibility Quality Control (MEQC) Review RY2024 - Feb. 24, 2023
Merit Based Requirements for Eligibility Determination Functions - Feb. 21, 2023
Required Caseworker Recertification Training Sessions - Feb. 20, 2023
Continuous Coverage Unwinding (CCU) Medicaid Recertifications April-May 2023 - Feb. 20, 2023
Operational Support Team Representative Temporary County Reassignments - Jan. 30, 2023
Transitioning Operational Support Team, Medicaid Policy Questions to the Service Now Portal (SNOW) - Jan. 23, 2023
Operational Support Team Representative Temporary County Reassignments - Jan. 3, 2023
2023 Application Time Standard Chart
Medicaid Operational Support Team Manager Announcement Letter
DHB Operational Support Team Representative County Reassignments - Nov. 10, 2022
NC Medicaid Managed Care and Long Term Care (LTC) Training Webinar - Oct. 25, 2022
NVRA Training Update - Aug. 9, 2022
DHB Operational Support Team Representative County Reassignments - July 8, 2022
State Hearing and Appeal Process & Requirements - June 21, 2022
Tailored Plan Training Webinars - May 27, 2022
ePASS Linking and De-linking Enhanced Accounts - May 20, 2022
Tailored Plans Train the Trainer - May 10, 2022
Recipient Eligibility Determination Audit (REDA) Round 2 - March 31, 2022
Medicaid Transformation, Cross-Functional Trainings - March 25, 2022
Healthy Opportunities Pilot Informational Session - Jan. 18, 2022
2022 Application Time Standards Chart - Dec. 30, 2021
Dental Insurance Premium Deductions - Dec. 1, 2021
Payment Error Rate Measurement (PERM) Kick-off Overview - Oct. 11, 2021
DHB Operational Support Team Representative County Reassignments - Oct. 8, 2021
National Voter Registration Act Reminders and Upcoming Summer Training - Aug. 17, 2021
2021 Application Time Standard Chart - June 4, 2021
DSS Managed Care Webinar Trainings - Jan. 29, 2021
DSS Train the Trainer Registration - Jan. 15, 2021
Reminders for Submitting Trusts and Annuities to HMS for Review and Approval - Dec. 15, 2020
Second Party Webinar Training - Nov. 30, 2020
Program of All Inclusive Care for the Elderly (PACE) Training - Oct. 30, 2020
Living Arrangement Policy & NC FAST Functionality Updates - Oct. 29, 2020
COVID-19 Testing Group Webinar - Aug. 21, 2020
COVID-19 Testing Medical Assistance - OBSOLETE - Aug. 14, 2020
Pandemic Unemployment Compensation - July 15, 2020
Local Hearing Procedures - July 2, 2020
Pandemic Unemployment Compensation Reports - May 20, 2020
Program Integrity Training - Feb. 14, 2020
North Carolina Department of Health and Human Services (NCDHHS) Alerts - Feb. 10, 2020
2020 Application Time Standards Chart - Jan. 6, 2020
November 2019 Supervisor Cluster Meeting Follow-up Information - Jan. 6, 2020
Audit of County Medicaid Eligibility Determinations - Jan. 24, 2019
Changes to Single Audit Process - SFY 2019
Fall Cluster Meeting - Nov. 12, 2019
Medicaid Operational Support Team - Jan. 4, 2019
Operational Support Team Representative County Reassignment - Nov. 4, 2019
Program Integrity Training Needs Assessment - May 6, 2019
Single Audit Compliance - May 6, 2019
Soft Launch Date Change - March 29, 2019
Statewide Single Audit - Medicaid Eligibility Determination Testing - SFY 2019
Work Number Usage - Oct. 22, 2019
July 25, 2018 - Payment Error Rate Measurement (PERM) Overview Kickoff
April 17, 2018 - Spring 2018 Supervisor Cluster Meeting - Save the Date
April 16, 2018 - New Medicare Cards Transition Began April 1, 2018
March 29, 2018 - NEMT Training Webinar
Feb. 26, 2018 - Medicaid and NCHC Overpayment Recoupment Plan
Dec. 8, 2017 - Patient Monthly Liability and Medicaid Eligibility Corrections Forms
Nov. 14, 2017 - New Medicare Cards, formerly Social Security Number Removal Initiative (SSNRI)
Sept. 22, 2017 - NEMT Corrective Action Plan
Aug. 24, 2017 - Veteran's Administration Contact Information
Aug. 4, 2017 - Low Income Subsidy Part D and Prescription Drug Plan Reassignments
July 13, 2017 - Temporary Protected Status for Haiti Extended for Six Months
April 19, 2017 - Eligibility Review Document for County Single Audit
April 17, 2017 - Updating/Deleting Incorrect Social Security Numbers
March 30, 2017 - Medicaid Eligibility Second Party Review Corrective Action Plan
March 30, 2017 - Eligibility Services Moves to Research Triangle Park (Research Commons)
Jan. 19, 2017 - Application Time Standards
Jan. 18, 2017 - Minimum Essential Coverage Reporting (MEC), 1095-B
Nov. 11, 2016 - County Corrective Action Plan Follow-Up
July 15, 2016 - NEMT Provider Site Visits
July 15, 2016 - Updating/Deleting Incorrect Social Security Numbers
July 5, 2016 - Health Insurance Marketplace Applications
June 29, 2016 - Beneficiary Notices for those enrolled in Medicaid/NCHC and Marketplace Coverage
June 21, 2016- Market Place Information
June 6, 2015 - CenterPoint-Cardinal Merger (MCO)
May 23, 2016 - NEMT Provider Enrollment
May 2, 2016 - Applications Monitoring
April 15, 2016 - Non-Emergency Medical Transportation (NEMT) Provider Enrollment Training
April 12, 2016 - Single Audit Finding Report Corrective Action Plan
March 2, 2016 - Non-Emergency Medical Transportation (NEMT) Provider Enrollment
Feb. 25, 2016 - Auto-Extensions of MAGI Medicaid Cases
Feb. 16, 2016 - Trust and Annuity Reviews
Feb. 5, 2016 - Minimum Essential Coverage Reporting Update
Jan. 31, 2016 - Foster Care Medical Homes/Medicaid ID Cards
Jan. 26, 2016 - Application Time Standards Chart for 2016
Jan. 22, 2015 - Direct Charge of Equipment for Medicaid Eligibility Determination Workers
Dec. 14, 2015 - MEC-Reporting-1095B
Nov. 20, 2015 - Patient Monthly Liability Corrections
Oct. 2, 2015 - Inappropriate Transmission of Personal Information
Sept. 10, 2015 - NEMT Compliance Reviews
Sept. 3, 2015 - Verification of Alien Immigration Status
July 23, 2015 - Alien Emergency Service Reviews
July 06, 2015 - Medicaid Workload
June 23, 2015 - Haitian Family Reunification Parole Progam
June 19, 2015 - Innovations Waiver Eligibility Process
March 26, 2015 - Medicaid Recertifications
Feb. 18, 2015 - OST Outreach Letter
Jan. 29, 2015 - Microsoft Windows XP Remediation
Jan. 23, 2015 - Application Time Standards Chart for 2015
Jan. 22, 2015 - Social Security Number Change Restrictions
Jan. 22, 2015 - Direct Charge of Equipment for Medicaid Eligibility Determination Workers
Dec. 16, 2014 - Strategies to Reduce the number of Medicaid Cases overdue for Recertification
Dec. 15, 2014 - 2015 Application Monitoring
Nov. 13, 2014 - Referral Process for Disability Determination Services
Oct. 21, 2014 - Case Processing for FNS and Medicaid
Aug. 28, 2014 - Program Sustainability
June 13, 2014 - Accelerated Medicaid Processing Plan
May 30, 2014 - Medicaid Backlog
March 11, 2014 - Managed Care Organizations (MCO)
Jan. 13, 2014 - 2014 Application Monitoring
Jan. 7, 2014 - New Medicaid ID Card for former NCHC beneficiaries and FAQs
Nov. 26, 2013 - Application Time Standards chart for 2014
Nov. 26, 2013 - Preparation for Conversion and 2014 Redetermination Process
Nov. 25, 2013 - Work First/Transitional Reporting Schedule for 2014
Nov. 21, 2013 - County Cooperation with NCDVA
Nov. 21, 2013 - HCWD Greater than 200% FPL Implementation
Nov. 15, 2013 - Beneficiary Notice regarding a three month re-enrollment period extension
Oct. 11, 2013 - Alien Reviews for Emergency Service
Oct. 2, 2013 - Non-Emergency Medical Transportation (NEMT) Compliance Reviews
Sept. 3, 2013 - Managed Care Organizations (MCO)
June 25, 2013 - Social Security Administration (SSA) Reports
Dec. 13, 2012 - 2013 Application Monitoring
Dec. 12, 2012 - Consolidated Personal Care Services (PCS) Program
Dec. 10, 2012 - Special Beneficiary Notice regarding a change in Medicaid coverage for certain drugs
Dec. 7, 2012 - Behavioral Health Expansion
Dec. 6, 2012 - Work First/Transitional Reporting Schedule for 2013
Nov. 15, 2012 - Behavioral Health Expansion
Nov. 14, 2012 - Aligned Certification Periods for Medicaid and Food and Nutrition Services
Nov. 14, 2012 - Eligibility Policy Clarification Concerning Indian Health Services (IHS)
Oct. 4, 2012 - Mandatory County Visits by Regional Consultant Team
Oct. 4, 2012 - CCNC/CA Exemption Codes 9900646, 9900648, 9900649
Sept. 14, 2012 - Application Time Standards Chart for 2013
Sept. 14, 2012 - Low Income Subsidy Part D and Prescription Drug Plan Reassignments
Sept. 11, 2012 - Revised Work First/Transitional Reporting Schedule for 2012
Aug. 31, 2012 - Important Upcoming EIS Changes
Aug. 30, 2012 - Special Notice to Beneficiaries Residing in Licensed Adult Care Homes
Aug. 24, 2012 - Consumer Assessment of Health Care Providers (CAHPS), Patient Satisfaction Survey
June 14, 2012 - Behavioral Health Expansion
June 06, 2012 - Medicaid Program Representatives County Reassignments
May 25, 2012 - NEMT Compliance Reviews
May 10, 2012 - Alien Emergency Service Reviews
May 4, 2012 - Adult Care Homes At-Risk for Designation as Institutions for Mental Disease
April 4, 2012 - Program Integrity and Expectations
March 16, 2012 - Behavioral Health Expansion
March 16, 2012 - Erroneous Eligibility Segments
March 15, 2012 - NEMT implementation – adjustment to timelines
March 15, 2012 - FRR/BEER Automation
March 08, 2012 - Instructions regarding the 2012 Poverty Level Income Limits
Jan. 27, 2012 - Medicaid Program Representative Temporary Assignments
Dec. 19, 2011 - 2012 Application Monitoring
Dec. 12, 2011 - Verification of Wells Fargo Accounts for Public Assistance Recipients
Dec. 1, 2011 - NEMT trainings on Jan. 1, 2012 policy change
Dec. 1, 2011 - CCNC Enrollment
Nov. 30, 2011 - Piedmont Behavioral Health Expansion
Oct. 17, 2011 - Alien Emergency Service Reviews
Oct. 12, 2011 - LIS Part D and PDP Reassignments
Sept. 28, 2011 - Piedmont Behavioral Health Expansion
Sept. 27, 2011 - Medicaid Program Representative Temporary Assignments
Sept. 16, 2011 - NCHC Transition and new Identification Cards
Aug. 26, 2011 - CCNC/CA Identified Enrollees
Aug. 3, 2011 - Application Time Standards Chart for 2012
June 30, 2011 - Medicaid recipient notice regarding excessive use of CT scans
June 20, 2011 - Healthy and Ready to Learn Outreach Initiative Expansion
June 10, 2011 - Work First/Transitional Reporting Schedule for 2012
June 6, 2011 - Home and Community Care Block Grant Provider use of Common Name Date Service (CNDS)
May 10, 2011 - Appropriate Data Access for Volunteers and Interns
April 28, 2011 - NC Health Insurance Premium Payment (HIPP) program
Jan. 31, 2011 - County Holiday Schedule Changes
Jan. 31, 2011 - North Carolina Medicaid Notice of Privacy Practices
Dec. 30, 2010 - 2011 Application Monitoring
Oct. 28, 2010 - LIS Part D and PDP Reassignments
Sept. 17, 2010 - 2010 NC Health Choice Denial CARR
Aug. 17, 2010 - Recipient Notice: Changes in Medical Services
July 28, 2010 - Healthy and Ready to Learn Outreach
July 15, 2010 - Application Time Standards Chart for 2011
June 25, 2010 - Recipient Notice: North Carolina Medicaid Recipient Management Lock-In Program
May 26, 2010 - NCHC Copayment Change
May 20, 2010 - Work First/Transitional Reporting Schedule for 2011
May 12, 2010 - North Carolina Medicaid Preferred DrugList/Medicaid Fraud and Abuse
April 28, 2010 - Revised Estate Recovery Forms
March 22, 2010 - Medicaid Consumer Guides
Feb. 9, 2010 - Medicaid Preferred Drug List
Jan. 19, 2010 - Quality Assurance Referral Procedures
Jan. 13, 2010 - MQC Pilot FY 2010
Jan. 13, 2010 - Payment Error Rate Measurement (PERM) for Medicaid for FY 2010
This page was last modified on 04/15/2024