Provider Playbook: NC Medicaid Managed Care

Start Date for Tailored Plans is Oct. 1, 2023

This webpage is your "Provider Playbook," a place where you can access the latest information, tools and other resources to help you and your patients smoothly transition to NC  Medicaid Managed Care. Visit the Provider Playbook often as resources will be added as they become available.


    NC Medicaid Contact Center

    Phone: 888-245-0179

    Provider Ombudsman

    For provider inquiries, concerns, complaints regarding health plans
    Phone: 866-304-7062

    NCTracks Call Center

    Phone: 800-688-6696

    Health Plan Contacts and Resources