Provider Playbook: NC Medicaid Managed Care

Tailored Plan Implementation Delayed

To ensure beneficiaries can seamlessly receive care on day one, the North Carolina Department of Health and Human Services (NCDHHS) is delaying the implementation of the NC Medicaid Managed Care Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plans (Tailored Plans) scheduled for Oct. 1, 2023, but will now go forward at a date still to be determined. Beneficiaries who will be covered by the Tailored Plans will continue to receive care as they do today. 

This webpage is your "Provider Playbook," a place where you can access the latest information, tools and other resources to help you and your patients smoothly transition to NC  Medicaid Managed Care. Visit the Provider Playbook often as resources will be added as they become available.


NC Medicaid Contact Center

Phone: 888-245-0179

Provider Ombudsman

For provider inquiries, concerns, complaints regarding health plans
Phone: 866-304-7062

NCTracks Call Center

Phone: 800-688-6696

Health Plan Contacts and Resources