Provider Playbook: Training Courses

Health Plan Office Hours for Providers

	Carolina Complete Health	United Healthcare	WellCare
When	Every second and third Tuesday and Thursday of the month from 4-5 p.m. EST	Tuesdays at 10 a.m. and Thursdays at 2 p.m. EST	Thursdays from 4–5 p.m. EST
Duration	Until April 2022	Until Sept. 30, 2021	Until Sept. 16, 2021
Format	Zoom	Microsoft Teams Details on digital tools, best practices with question-and-answer period.	Zoom Question-and-answer session
Registration	Email to register and submit any questions in advance	No Registration required. Access sessions through the PDF	No Registration required. Access sessions here

Webinar Series for Medicaid Providers and Practice Leaders

The North Carolina Department of Health and Human Services and North Carolina AHEC are offering four monthly evening webinar series to help prepare providers, practice managers and quality managers engage with NC Medicaid. One series is specifically for Medicaid Managed Care going live on July 1, 2021 the second is a focus on Quality and Performance on clinical criteria, the third is specifically related to the Advanced Medical Home (AMH) program, and the fourth is Virtual Office Hours (VOH) with topics that will cover Medicaid Managed Care.

Medicaid Managed Care Fireside Chat Webinar Series | Every first Thursday of the month from 5:30 to 6:30 p.m.

Advanced Medical Home Webinar Series | Every second Thursday of the month from 5:30 to 6:30 p.m.

Clinical Quality Webinar Series | Every third Thursday of the month from 5:30 to 6:30 p.m.

Virtual Office Hours | Every fourth Thursday of the month from 4:00 to 5:00 p.m.

For webinar dates, topics and registration, please visit the NC AHEC Medicaid Managed Care web page. Previous webinars, recordings, and questions and answers will also be posted on the page when available.

Health Plan Training Resources for Providers

For training resources, please visit the health plan training websites below:

AmeriHealth Caritas North Carolina
https://www.amerihealthcaritasnc.com/provider/training-and-education/provider-training.aspx

Carolina Complete Health
https://network.carolinacompletehealth.com/resources/education-and-training.html

Healthy Blue (Blue Cross Blue Shield)
https://provider.healthybluenc.com/north-carolina-provider/training-academy

United Healthcare Community Plan of North Carolina
https://www.uhcprovider.com/en/health-plans-by-state/north-carolina-health-plans/nc-comm-plan-home/nc-cp-training.html

WellCare of North Carolina
https://www.wellcare.com/en/North-Carolina/Providers/Medicaid/Training/Medicaid-Training