Health Plan Contacts and Resources

Website: https://alliancehealth.okta.com
Provider Support Line: 855-759-9700

Provider Contracting Questions:
855-759-9700
NetworkRelations@alliancehealthplan.org

Claim Submission Questions:
919-651-8500
Claims@alliancehealthplan.org

Resources

• Provider Manual Link
• Provider Contract Template Link (Tailored Plan Medicaid)
• Provider Contract Template Link (State Funded)
• Provider Contract Template Link (Medicaid Direct)
• Member Handbook Link (Tailored Plan Medicaid)
• Member Handbook Link (Medicaid Direct)
• Member Handbook Link (Other Member Handbooks)

Website: amerihealthcaritasnc.com
Provider Support Line: 888-738-0004

Provider Contracting Questions:
844-399-0474
ProviderRecruitmentNC@amerihealthcaritas.com

Claim Submission Questions:
888-738-0004

Pharmacy Service Line
866-885-1406

Resources

• Provider Manual
• Provider Contract Template
• Member Handbook
• Primary Care Provider Change Request Form

Website: carolinacompletehealth.com
Provider Support Line: 833-552-3876

Provider Contracting Questions:
833-552-3876
networkrelations@cch-network.com

Claim Submission Questions:
833-552-3876
networkrelations@cch-network.com

Pharmacy Service Line
833-585-4309

Resources

• Provider Manual
• Provider Contract Template
• Member Handbook
• Primary Care Provider Change Request Form

Website: EBCITribalOption.com
Provider Support Line: 800-688-6696 (NCTracks Call Center)

Provider Contracting Questions
800-260-9992
Provider.Services@cherokeehospital.org

Resources

• Provider Manual
• Provider Contract Template
• Member Handbook        

Website: healthybluenc.com/north-carolina/home.html
Provider Support Line: 844-594-5072

Provider Contracting Questions:
844-594-5072
NC_Contracting@healthybluenc.com

Claim Submission Questions:
844-594-5072 
nc_provider@healthybluenc.com

Pharmacy Service Line
844-594-5084

Resources

• Provider Manual
• Provider Contract Template
• Member Handbook
• Primary Care Provider Change Request Form

Website: healthybluenc.com/children-families-specialty-plan  

Provider Support: 833-777-3698 or nc.provider@healthbluenc.com

Website: healthybluenc.com/north-carolina/home.html

Provider Contracting 
800-688-6696 or NC_Contracting@healthybluenc.com

Claim Submission Questions
844-594-5072 or nc_provider@healthybluenc.com

Website: provider.healthybluenc.com/north-carolina-provider/claims

Pharmacy Service Line 
844-594-5084 

Resources 

• Provider Manual
• Provider Contract Template
• Member Handbook
• Primary Care Provider Change Request Form

Website: https://www.ncinno.org/
Provider Support Line: 855-250-1539

Provider Contracting Questions:
855-250-1539
networkservicessupport@trilliumnc.org

Claim Submission Questions:
855-250-1539
Claims2@trilliumnc.org

Resources

• Provider Manual Link
• Provider Contract Template Link
• Member Handbook Link

Website: https://www.uhccommunityplan.com/nc/medicaid/medicaid-uhc-community-plan
Provider Support Line: 800-638-3302

Provider Contracting Questions:
781-419-8322
CarolinasPRTeam@uhc.com

Claim Submission Questions:
800-638-3302 
CarolinasPRTeam@uhc.com

Pharmacy Service Line
855-258-1593

Resources

• Provider Manual
• Provider Contract Template
• Member Handbook
• Primary Care Provider Change Request Form

Provider Website (Portal)

Provider Support Line: 866-990-9712

Provider Contracting

• Vaya Partners’ Provider Enrollment Services Team: 855-432-9139 or
• ProviderEnrollment@vayapartners.org

Claim Submissions

For help, contact your assigned Claims Specialist or complete a Provider ServiceDesk Request Form.
Phone Number: 800-893-6246, ext. 2455 (behavioral health) or ext. 2456 (physical health)

Resources

• Provider Operations Manual
• Provider Quick Resource Guide

Member Handbooks

• NC Medicaid Direct
• Tailored Plan