Health Plan Contacts and Resources

Please note: Before July 1, 2021, please contact the NCTracks Call Center at 800-688-6696 for all provider services inquiries. If you have questions about contracting with a PHP, please contact the respective PHP’s provider contracting line listed below at any time.  

After July 1, 2021, for provider services inquiries related to members enrolled in a PHP, please contact their respective PHP’s Provider Support line. 

After July 1, 2021, continue to contact the NCTracks Call Center for provider services inquiries related to EBCI Tribal Option members and Medicaid Direct beneficiaries.

AmeriHealth Caritas North Carolina

Website: www.amerihealthcaritasnc.com
Provider Support Line: 888-738-0004

For questions on provider contracting, please contact:
Phone: 844-399-0474
Email: ProviderRecruitmentNC@amerihealthcaritas.com

Carolina Complete Health

Website: www.carolinacompletehealth.com
Provider Support Line:
833-552-3876

For questions on provider contracting, please contact:
Phone: 833-552-3876
Email: networkrelations@cch-network.com

Healthy Blue (Blue Cross Blue Shield)

Website: www.healthybluenc.com/north-carolina/home.html
Provider Support Line: 844-594-5072

For questions on provider contracting, please contact:
Phone: 844-415-2045
Email: NCproviderquestions@nchealthyblue.com

United Healthcare Community Plan of North Carolina

Website: www.uhccommunityplan.com/nc/medicaid/medicaid-uhc-community-plan
Provider Support Line: 
800-638-3302

For questions on provider contracting, please contact:
Phone: 781-419-8322
Email: CarolinasPRTeam@uhc.com

WellCare of North Carolina

Website: www.wellcare.com/nc
Provider Support Line: 866-799-5318

For questions on provider contracting, please contact:
Phone: 984-867-8637
Fax: 813-283-3045
Email: NCProviderRelations@WellCare.com