Health Plan Contacts and Resources

Provider Services

Before July 1, 2021: NCTracks Call Center, 800-688-6696 

Starting July 1, 2021:  

  • All health plans except EBCI Tribal Option: Health Plan’s Provider Support line, listed below.
  • EBCI Tribal Option: NCTracks Call Center, 800-688-6696 

AmeriHealth Caritas North Carolina

amerihealthcaritasnc.com
Provider Support Line: 888-738-0004

Provider Contracting Questions:
844-399-0474
ProviderRecruitmentNC@amerihealthcaritas.com

Carolina Complete Health

carolinacompletehealth.com
Provider Support Line:
833-552-3876

Provider Contracting Questions:
833-552-3876
networkrelations@cch-network.com

Eastern Band of Cherokee Indians Tribal Option

EBCITribalOption.com
Provider Support Line: 800-688-6696 (NCTracks Call Center)

Provider Contracting Questions
800-260-9992
Provider.Services@cherokeehospital.org

Healthy Blue (Blue Cross Blue Shield)

healthybluenc.com/north-carolina/home.html
Provider Support Line: 844-594-5072

Provider Contracting Questions:
844-415-2045
NCproviderquestions@nchealthyblue.com

United Healthcare Community Plan of North Carolina

https://www.uhccommunityplan.com/nc/medicaid/medicaid-uhc-community-plan
Provider Support Line: 
800-638-3302

Provider Contracting Questions:
781-419-8322
CarolinasPRTeam@uhc.com

WellCare of North Carolina

wellcare.com/nc
Provider Support Line: 866-799-5318

Provider Contracting Questions:
984-867-8637
Fax: 813-283-3045
NCProviderRelations@WellCare.com