In North Carolina, the renewal (recertification) process for Medicaid beneficiaries will begin April 1, 2023. Recertifications will be completed over the next 12 months, as beneficiaries are up for renewal. Recertification could result in a beneficiary’s termination or reduction of benefits. For more information on Medicaid recertification, a fact sheet is available below.
It is important for community partners, advocates and health plans to help NC Medicaid share the messages in this toolkit to help beneficiaries understand the process and what to expect.
In particular, beneficiaries can take an important step to update their contact information.
Download Communication Tools Below
For your convenience, social media images are available below to download. The graphics are high resolution, available in both English and Spanish and are sized for posting on multiple social media platforms. We've also created instructions on the use of the Medicaid CCU Toolkit in both English and Spanish.