Author: CSRA
Registration is open for the February 2018 instructor-led provider training courses listed below. Slots are limited.
WebEx courses: Participants can be attended remotely from any location with a telephone, computer and internet connection.
On-site courses: Courses are held at CSRA, 2610 Wycliff Road in Raleigh.
Following are details on the courses, including dates, times and how to enroll.
Submitting Institutional Prior Approvals (On-Site)
Thursday, Feb. 1 - 9:30 a.m. to noon
How to submit prior approval (PA) requests, with a focus on nursing facilities, to ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiries to check on the status of a PA request.
Submitting Institutional Claims (On-Site)
Thursday, Feb. 1 - 1- 4 p.m.
How to submit an institutional claim through the NCTracks Provider Portal, with a focus on long-term care and secondary claims. At the end of training, authorized users will be able to:
- Enter an institutional claim
- Save a draft
- Use the claims draft search tool
- Submit a claim
- View results of a claim submission
Dental/Orthodontic Prior Approvals (WebEx)
Wednesday, Feb. 14 - 9:30 a.m. to noon
How authorized users electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of training, the user will be able to:
- Submit dental prior approvals requests
- Inquire about dental prior approval requests
Dental/Orthodontic Claims (WebEx)
Wednesday, Feb. 14 - 1 - 4 p.m.
How to submit dental and orthodontic claims. At the end of training, authorized users will be able to:
- Create a dental claim via the NCTracks web portal
- Submit a dental claim
- Save a draft claim
- Use claims draft search
- View results of a claim submission
Submitting Medical Prior Approvals (On-Site)
Tuesday, Feb. 20 - 9:30 a.m. – noon
How authorized users can submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to:
- Submit prior approvals and managed care referrals electronically
- Conduct electronic inquiries about prior approvals
Submitting Professional Claims (On-Site)
Tuesday, Feb. 20 – 1 - 4:30 pm
How to submit a professional claim using the secure NCTracks Provider Portal. After completing this course, authorized users will be able to:
- Submit a professional claim
- Save a draft
- Use claims draft search
- View results of a claim submission
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.
CSRA, 1-800-688-6696