Author: NCTracks Call Center, 1-800-688-6696
Registration is open for several instructor-led training courses for providers that will be held in October 2018. The duration varies depending on the course. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection. Onsite courses include hands-on training and are limited to 45 participants. They are offered in-person at the GDIT facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.
Provider Web Portal Applications (WebEx)
Oct. 3, 2018, 1–4 p.m.
This course will guide you through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once your applications have been submitted. At the end of this training, you will be able to:
- Understand the Provider Enrollment Application processes
- Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes: Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility
- Track and submit applications using the Status and Management page
Advanced Medical Home Tier Attestation (WebEx)
Oct. 5, 2018, 9:30–11 a.m.
This course will guide the user through completing the Advanced Medical Home Tier Attestation via the secure Provider Portal.
ES User Role, Abbreviated MCRs and Upload Documents (WebEx)
Oct. 8, 2018, 10 a.m.– 12 p.m.
This course will guide you through the following enhancements to the provider enrollment application processes:
- Enrollment Specialist user role
- Uploading supporting documents
- Abbreviated Manage Change Request (MCR) applications
Prior Approvals: Dental & Orthodontic (WebEx)
Oct. 15, 2018, 9:30 a.m.–12 p.m.
This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training, the user will be able to:
- Submit dental prior approvals requests
- Inquire about dental prior approval requests
Submitting Dental & Orthodontic Claims (WebEx)
Oct. 15, 2018, 1 p.m.–4 p.m.
This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training, as an authorized user, you will be able to manage the following:
- Create a Dental Claim via the NCTracks web portal
- Submit a Dental Claim
- Save a Draft Claim
- Use Claims Draft Search
- Submit a Claim
- View results of a Claim submission
Reverification Overview (WebEx)
Oct. 18, 2018, 1 p.m.–2:30 p.m.
This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, you will be able to:
At the end of training, you will be able to:
- Explain why provider Re-verification is requested and what the process entails
- Complete the Re-verification process in NCTracks
- Update Owners and Managing Relationships if necessary while completing Re-verification application
Submitting Medical Prior Approval (On-Site)
Oct. 25, 2018, 9:30 a.m.–12 p.m.
This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals electronically and conduct electronic inquiries about Prior Approvals.
Submitting Professional Claims (On-Site)
Oct. 25, 2018, 1–4:30 p.m.
The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a Professional Claim. At the end of training, as an authorized user, the user will be able to do the following:
- Submit a Professional claim
- Save a Draft
- Use Claims Draft Search
- Submit a claim
- View results of a claim submission
- Void and Replace paid claims
Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Log on to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.