Tailored Care Management will be the predominant care management model for the Behavioral Health and Intellectual/Developmental Disability (I/DD) Tailored Plan population, which includes individuals with significant behavioral health conditions (including serious mental illness, serious emotional disturbances and severe substance use disorders), I/DD and traumatic brain injury (TBI). Tailored Plan members will obtain care management through one of three approaches: through an Advanced Medical Home Plus (AMH+) practice, Care Management Agency (CMA), or a care manager based at a Tailored Plan.
The Tailored Care Management 101 webinar series was designed to help develop a shared understanding of the model across the North Carolina provider community (including advanced medical homes and behavioral health, I/DD, and TBI providers) and anyone interested.
The webinar series will run from October through mid-December, on Fridays from 12 to 1 p.m., and cover:
| Oct. 1, 2021 | Introduction to Tailored Care Management |
| Oct. 8, 2021 | Becoming an AMH+/CMA |
| Oct. 15, 2021 | Health Information Technology (IT) Requirements and Data Sharing |
| Oct. 22, 2021 | Partnering with a Clinically Integrated Network and Other Partners |
| Oct. 29, 2021 | Delivery of Tailored Care Management |
| Nov. 5, 2021 | Transitional Care Management and Community Inclusion Activities |
| Nov. 19, 2021 | Conflict-Free Care Management and Additional Care Coordination Functions for Members Enrolled in the Innovations or TBI Waiver |
| Dec. 3, 2021 | Billing |
| Dec. 10, 2021 | Oversight and Quality Measurement/Improvement |
Register for the webinar series.
More information on Tailored Care Management is available at https://medicaid.ncdhhs.gov/transformation/tailored-care-management.
Contact
NC Medicaid Contact Center, 888-245-0179