Pharmacy Services

About the Pharmacy Program

The North Carolina Medicaid Pharmacy Program offers a comprehensive prescription drug benefit, ensuring low-income North Carolinians have access to the medicine they need. Program management through stakeholder collaboration, effective use of drug rebates and careful selection of drugs on a Preferred Drug List (PDL) are just three ways NC Medicaid provides access to the right drugs at the most advantageous cost. The result is a Pharmacy Program with the best overall value to beneficiaries, providers and the state.

Outpatient Pharmacy Services

Standard Plan Benefits Information

Effective July 1, 2021, any claims that are submitted to our legacy pharmacy processor, NCTracks, for beneficiaries enrolled in managed care plans will reject with the information necessary to process pharmacy claims for these members. Pharmacies should direct any questions about claims for beneficiaries enrolled in a managed care health plan to that member’s health plan. All member ID numbers will be the same for the beneficiary whether they are enrolled in a health plan or in NC Medicaid Direct.

Managed
Care
Organization		Corresponding
PBM processor		BIN NumberPCNGroup Number
Fee for Service (Medicaid Direct)NCTracks610242781640064N/A
AmeriHealth Caritas NCPerformRx019595PRX00801N/A
BCBSNC - Healthy BlueIngenioRx (back end CVS Caremark)020107NC8473
Carolina Complete HealthExpress Scripts003858MA2ERA
United Health CareOptum Rx6104944949ACUNC
WellCare Health PlansExpress Scripts003858MA2ESA

Pharmacy Help Desk Contact Information

Tailored Plan Benefits Information

Managed
Care
Organization
 		Corresponding 
PBM Processor
 		BIN
Number
 		PCNGroup
Number(s)
AllianceNavitus610602MCDMedicaid: TPMC
NCHC: TPHC
 
PartnersCVS Caremark025052MCAIDADVRX22AC
TrilliumPerform Rx019595PRX10811N/A
VayaNavitus610602MCDVAYARX

Tailored Plan Pharmacy Help Desk Contact Information, Effective as of July 1, 2024

Tailored Plan
Managed Care Organization 		Pharmacy Help Desk
Contact Information
Alliance Health1-855-759-9300
Partners Health Management 1-866-453-7196
Trillium Health Resources1-866-245-4954
Vaya Health1-800-540-6083

NC Medicaid Managed Care Pharmacy Summit Tailored Plan Roll Out Webinar

Watch the Oct. 12, 2022 Tailored Pan Roll Out Webinar here. 

Preferred Drug List

The NC Medicaid Preferred Drug List (PDL) allows NC Medicaid to obtain better prices for covered outpatient drugs through supplemental rebates. The PDL was authorized by the NC General Assembly Session Law 2009-451, Sections 10.66(a)-(d).

Prior Approval

Behavioral Health Clinical Edits Criteria

Behavioral Health Clinical Edit Resolution: Submission Clarification Code 10

Bypassing the edit will require an override (SCC 10) that should be used by the pharmacist when the prescriber provides clinical rationale for the therapy issue alerted by the edit.

Pediatric and Adult Edits Criteria are located at the bottom of the Prior Approval Drugs and Criteria page on NCTracks. 

Tamper-resistant Prescription Pads

All written prescriptions for Medicaid fee-for-service recipients are required to have at least one of the industry-recognized security features from each of the three categories of characteristics:

  • One or more industry-recognized features designed to prevent unauthorized copying of a completed or blank prescription form
  • One or more industry-recognized features designed to prevent the erasure or modification of information written on the prescription by the prescriber
  • One or more industry-recognized features designed to prevent the use of counterfeit prescription forms

Calling Prescribers on Non-compliant Prescriptions

If a pharmacist is presented with a prescription that does not meet the tamper-resistant prescription pad requirements and elects to call the prescriber to verify the prescription by telephone, the pharmacist must document the following information on the prescription:

  • Initials of pharmacy staff verifying the prescription
  • Date the prescription was verified
  • First and last name of the individual (representing the prescriber) who verified the prescription

Reimbursement

Effective Nov. 3, 2022, NC Medicaid Pharmacy Fee Schedules are located in the Fee Schedule and Covered Code site.   

Diabetic Testing and CGM fee schedules prior to Nov. 3, including archives, are available at the links below.

Forms

Opioid Analgesics and Combination Therapy

Medication Coverage Restriction Lists

Current

Archived

More Information

OTC COVID 19 Tests for Home Use

Inpatient/Outpatient

North Carolina Medicaid maintains a NC Select Drug List. Drugs on the NC Select Drug List below will be carved out of the Inpatient DRG reimbursement or Outpatient RCC reimbursement and billed separately to allow the state to capture rebates.  The reimbursement methodology for drugs on the NC Select Drug List will be based on the ingredient component of the select drug, at the lesser of 100% of the net invoice cost or the Average Sales Price. The NC Select Drug List can be modified for inclusion or exclusion as needed by the State.  

NC Select Drug List - (December 2024)

Pharmacy Newsletters

Contact

NC Medicaid Clinical Section 
Phone: 919-855-4260
Fax: 919-715-1255
Email: medicaid.pdl@dhhs.nc.gov

Tab/Accordion Items

Tab/Accordion Items

Watch the Oct. 12, 2022 Tailored Pan Roll Out Webinar here.

This page was last modified on 12/11/2024