Author: NC Medicaid Long-Term Services and Supports, (919)-855-4364
New Help Desk Number
Effective November 30, 2018, the NC PASRR Help Desk Number changed. The new toll-free number is 888-245-0179. You can also reach the help desk by calling 919-813-5550. Support staff is available Monday – Friday from 8:00 am – 5:00 pm except for observed state holidays.
New Fax Number for PASRR Related Documents
Effective December 1, 2018, the fax number to submit PASRR related documents changed to 919-224-1072. Please address all fax submissions to “NC Medicaid PASRR”. The previous fax number is no longer available to submit PASRR related documents. When submitting PASRR related documents for review, please limit fax submissions to the information that has been requested. By limiting the faxes to the information requested, review and response will be more efficient.
Uploading PASRR related documents to NCMUST
Providers have always had the ability to upload PASRR related documents directly to the NCMUST application. Please upload information directly to the NCMUST application whenever possible. Information that is uploaded to the NCMUST application is available immediately to PASRR reviewers and is reviewed faster thereby providing a PASRR number in a timelier manner.
Those with questions regarding the PASRR program may contact the NC Medicaid Clinical Policy Long-Term Services and Supports Section at 919-855-4364.