Tailored Care Management Toolkit
Tailored Care Management (TCM) is a free NC Medicaid service that pairs you with a specially trained health care worker who knows the health care system, a Tailored Care Manager. This service is available for Tailored Plan members and some people with NC Medicaid Direct.
Use these free materials to promote and explain Tailored Care Management in your community. We will add additional flyers, graphics and more, so check back often.
| Presentation: Tailored Care Management PowerPoint Available languages: Spanish A PowerPoint deck that can be used to learn more or explain Tailored Care Management to your community. |
| Flyers: Tailored Care Managers Work with You (Bilingual, English/Spanish) Printable flyers to introduce Tailored Care Managers, how they can help and how to get started with Tailored Care Management. Included are flyers for specific audiences: general population, intellectual/developmental disabilities, substance , serious mental illness, traumatic brain injury, and to help students with these conditions. This ZIP archive contains several files. To open them, use a computer. Download the ZIP file. Then, right-click the file, select "Extract All" (Windows PC) or "Open With" > "Archive Utility" (Mac), and follow the prompts. |
| Fact Sheet: What is Tailored Care Management? A printable PDF about Tailored Care Management. |
| Social Media Content and Graphics (Bilingual, English/Spanish) Social media graphics and text about Tailored Care Management, services offered and how to get started. This ZIP archive contains several files. To open them, use a computer. Download the ZIP file. Then, right-click the file, select "Extract All" (Windows PC) or "Open With" > "Archive Utility" (Mac), and follow the prompts. |
| Stakeholder Email Templates (Bilingual, English/Spanish) Newsletter content community partners and community members can use to promote available resources about Tailored Care Management. |
| Web Page: Tailored Care Management Impact Stories Stories and examples of Tailored Care Management at work. |
| Toolkit: Tailored Plans Additional languages: Spanish Flyers, PowerPoint presentation, and more to use to learn more or explain Tailored Plans to your community. |
More information
Need help?
These NC Medicaid health plans offer Tailored Care Management. Call the one listed on your health plan ID card or in your health plan welcome letter:
- Alliance Health, 1-800-510-9132, TTY: 711 or 1-800-735-2962
- Partners Health Management, 1-888-235-4673, TTY/English: 1-800-735-2962, TTY/Spanish: 1-888-825-6570
- Trillium Health Resources, 1-877-685-2415, TTY: 711
- Vaya Health, 1-800-962-9003, TTY: 711
Don’t see your plan? Tailored Care Management is only available with Tailored Plans or NC Medicaid Direct; it is not available with Standard Plans or Eastern Band of Cherokee Indians (EBCI) Tribal Option. See contact information for all Medicaid health plans.
Not sure who to call? Call the number on your health plan ID card. Or call the NC Medicaid Enrollment Broker at 1-833-870-5500. Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday. They can tell you which plan you have.
If you have a complaint or concern, or you need help understanding your rights and responsibilities: Call the NC Medicaid Ombudsman at 1-877-201-3750. Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday. They are an outside group that can advocate on your behalf.
Don’t have NC Medicaid? Apply for NC Medicaid.