Toolkit: Transition to Tailored Plans (July 2024)
Use these free flyers and resources to explain the July 2024 transition to Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans to your community.
Tailored Plans are a kind of NC Medicaid Managed Care health plan that started on July 1, 2024.
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| Flyer: “Free rides for appointments” – English/Spanish (PDF) A flyer to explain how Tailored Plan members can use Non-Emergency Medical Transportation. Last updated May 6, 2025 |
| Flyer: “What happens if your providers are not in your network” (PDF) A 2-page flyer for people who moved to a Tailored Plan in July 2024. This flyer explains what actions people can take to make sure their doctors and specialists are covered by their Tailored Plan. Other languages: “Qué pasa si tus proveedores no están en tu red” – Spanish (PDF) Last updated August 9, 2024 |
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| PowerPoint: “Tailored Plan Essentials” A PowerPoint deck that can be used to explain the July 2024 transition to Tailored Plans to your community. Other languages: “Información esencial sobre Tailored Plans (Planes personalizados)” – Spanish (PPT) Last updated June 2025 |
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| Social Media Graphics and Captions – English/Spanish (ZIP) Social media graphics and text about services available on Tailored Plans and what to do if your providers are not covered. This ZIP archive contains several files. To open them, use a computer. Download the ZIP file. Then, right-click the file, select "Extract All" (Windows PC) or "Open With" > "Archive Utility" (Mac), and follow the prompts. Last updated June 12, 2024 |
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| Email Template – English/Spanish (Microsoft Word) Newsletter content that community partners and community members can use to promote available resources about the July 2024 transition to Tailored Plans. Last updated: June 12, 2024 |
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| Guide: What to do if your NC Medicaid moved to a Tailored Plan (July 2024) An explanation of the July 2024 transition to Tailored Plans and what you should do if you are affected. Other languages: Guía: Qué hacer si tu NC Medicaid pasó a un Tailored Plan (Plan personalizado) (julio de 2024) – Spanish Last updated: July 3, 2024 |
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Related Toolkits
For more flyers and resources, visit these related toolkits: