Beneficiary Materials
The Beneficiary Materials webpage links to information for Medicaid beneficiaries such as enrollment notices, outreach materials, contacts and other resources provided to local Departments of Social Services in English and Spanish.
Provider Materials
The Provider webpage has information for Medicaid providers such as program updates, initiatives, fact sheets, policies, fee schedules, managed care and other resources.
Provider Playbook for Medicaid Managed Care
The latest information, tools and other resources to help Providers. Visit the Provider Playbook often as resources will be added as available.
Medicaid Bulletin
The NC Medicaid provider bulletin has individual articles published as available giving Providers the most recent information to serve Beneficiaries and run their practice.
NC Medicaid Managed Care Webinars
Visit the AHEC Medicaid Managed Care webpage for additional information and registration for upcoming webinars, as well as recordings, slides and transcripts from previous webinars.
Help Center
The NC Medicaid Help Center is an online source of information about NC Medicaid Managed Care, COVID-19, Medicaid and behavioral health services, and is used to view answers to questions from the NC Medicaid Help Center mailbox, webinars and other sources.
Provider Ombudsman
The Provider Ombudsman service is separate from the Health Plans’ Provider Grievances and Appeals process and should be used as an escalation after contacting health plans and searching the NC Medicaid Help Center. Inquiries may be submitted to Medicaid.ProviderOmbudsman@dhhs.nc.gov or by calling 866-304-7062.
Important Links