Provider Playbook: Medicaid Managed Care

This webpage is your "Provider Playbook," a place where you can access the latest information, tools and other resources to help you and your patients smoothly transition to Medicaid Managed Care. Visit the Provider Playbook often as resources will be added as they become available.

Managed Care Timeline

Contacts

NC Medicaid Contact Center

Phone: 888-245-0179

Provider Ombudsman

For provider inquiries, concerns, complaints regarding health plans
Medicaid.ProviderOmbudsman@dhhs.nc.gov
Phone
: 919-527-6666

NCTracks Call Center

Phone: 800-688-6696

Health Plan Contacts and Resources