NC Medicaid Invoice Management Application

What to expect

Once the Invoice Management Application (IMA) is launched, here is what you need to know:

• Continue sending invoices to the Medicaid AP Mailbox (FinanceAP@dhhs.nc.gov) - the same inbox used today.
• Invoices should be signed by your organization but not yet signed by a representative from the Division.​
• Please copy (CC) the invoice Contract Admin to all invoices being sent to the Medicaid.FinanceAP email for awareness.
• Once your invoice lands in the inbox, a ticket will be automatically generated for the Division to review, sign and process payment.​

Invoice Submissions

The Medicaid Finance AP inbox should be used for invoice submissions only. Associated attachments related to an invoice may be included, but any questions regarding invoices should be directed to your contract admin - not the Medicaid Finance AP inbox.​

The projected go-live date is tentatively the first week of November 2026.

Note: This new invoice processing approach will apply to most vendors; however, some specialty invoice types - such as County Transportation - will continue to be processed outside of this method for the time being.

If you are unsure whether this change applies to you, please reach out to: Medicaid.HelpCenter@dhhs.nc.gov.