NCDHHS Launches Statewide Open Enrollment for NC Medicaid Managed Care

Monday, March 15, 2021

NCDHHS announced today the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll through one of four channels: online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588), through the free NC Medicaid Managed Care mobile app available on Google Play or the App Store, or by using the mail-in forms sent to them in an enrollment packet.

The NC Medicaid Managed Care website offers a wide variety of tools and resources to assist beneficiaries in choosing a primary care provider (PCP) and a health plan for their families’ care. Resources include frequently asked questions, a chat function, and the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool. The Lookup Tool offers four categories of search capabilities, advanced search based on specialty and the ability to view all providers within an organization/location and by practice name.

A variety of public communications will be utilized, including television and radio ads, web and social media to inform beneficiaries of the enrollment channels that are available through May 14, 2021, when open enrollment ends.

Providers may anticipate an increase in calls from patients wanting to know which health plans providers have contracted with to help inform their plan selection. As outlined in a March 1, 2021 Bulletin, providers can access the NC Medicaid Help Center with questions about managed care, COVID-19, Medicaid behavioral health services and a variety of other topics, as well as access helpful resource documents.