The Electronic Visit Verification (EVV) soft launch for providers authorized to render personal care services subject to EVV through the prepaid health plan (PHP) payer type was scheduled to end on Sept. 30, 2021.
NC Medicaid is granting an extension through Oct. 31, 2021. All encounters submitted on and after Nov. 1, 2021, will require the EVV evidence to assist with adjudicating the claim.
Beginning Dec. 1, 2021, ALL encounters for personal care claims must contain EVV data, regardless of the date of service.
Technical support can be requested using the contact information listed below:
HHAeXchange
866-242-2465 or NCSupport@hhaexchange.com and EDISupport@hhaexchange.com
Carebridge
855-782-5976 or evvintegration@carebridgehealth.com and evvintegrationsupport@carebridgehealth.com