Skip to main content
NC Medicaid logo NC Medicaid

Topical Navigation

  • Home
  • Beneficiaries
  • Meetings & Notices
  • Find a Doctor
  • Providers
  • Counties
  • Reports
  • FAQs and Resources
  • ABOUT US
  • NC.GOV
  • NCDHHS
  • SERVICES
NC Medicaid »   Contacts

Contacts

Beneficiary and Provider Support

Medicaid and NC Health Choice Policies and Procedures

NC Medicaid Contact Center - Provider and beneficiary information on Medicaid and NC Health Choice policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m.
Closed on State Holidays

Medicaid and NC Health Choice Claims and Billing

NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Medicaid and NC Health Choice Transition to Medicaid Managed Care 

Questions: Medicaid.Transformation@dhhs.nc.gov 

Medicaid COVID-19 

Questions: Medicaid.COVID19@dhhs.nc.gov

Executive Team

Deputy Secretary, NC Medicaid

Dave Richard
Phone: 919-855-4100 
Fax: 919-733-6608

Assistant Secretary, NC Medicaid 

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Shannon Dowler, M.D.
Phone: 919-527-7000
Fax: 919-832-0225

Chief Financial Officer

Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608

Member Operations 

Carolyn McClanahan, Deputy Director
Phone: 919-855-4100
Fax: 919-733-6608

Compliance and Program Integrity 

John E. Thompson, Director
Phone: 919-855-4100
Fax: 919-733-6608

 

This page was last modified on 05/06/2022

Share this page:

  • Facebook
  • Twitter
  • Email
Back to top

Contact Information

NC Medicaid
Division of Health Benefits

2501 Mail Service Center
Raleigh, NC 27699-2501
 
NC Medicaid Contact Center
Phone: 888-245-0179
Monday-Friday 8 a.m. to 5 p.m.
Closed on State holidays. 
 
Visit RelayNC for information about TTY services. 
 
More
 

Recent Tweets

Tweets by @ncdhhs

Follow Us

  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
  • EMPLOYEE DIRECTORY
  • TRANSLATION DISCLAIMER
  • Accessibility
  • Terms of Use
  • Privacy Policy
  • Open Budget
NC Medicaid
https://medicaid.ncdhhs.gov/contacts