Contacts
Beneficiary and Provider Support
Medicaid and NC Health Choice Policies and Procedures
NC Medicaid Contact Center - Provider and beneficiary information on Medicaid and NC Health Choice policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m.
Closed on State Holidays
Medicaid and NC Health Choice Claims and Billing
NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696
Medicaid General Mailing Address
2501 Mail Service Center
Raleigh NC 27699-2501
Medicaid and NC Health Choice Transition to Medicaid Managed Care
Questions: Medicaid.Transformation@dhhs.nc.gov
Medicaid COVID-19
Questions: Medicaid.COVID19@dhhs.nc.gov
Executive Team
Deputy Secretary, NC Medicaid
Dave Richard
Phone: 919-855-4100
Fax: 919-733-6608
Assistant Secretary, NC Medicaid
Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225
Chief Medical Officer
Chief Financial Officer
Member Operations
Carolyn McClanahan, Deputy Director
Phone: 919-855-4100
Fax: 919-733-6608
Compliance and Program Integrity
John E. Thompson, Director
Phone: 919-855-4100
Fax: 919-733-6608
This page was last modified on 11/03/2022