Contacts

Beneficiary and Provider Support

Medicaid Policies and Procedures

NC Medicaid Contact Center - Provider and beneficiary information on Medicaid policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m. 
Closed on State Holidays

Medicaid Claims and Billing

NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Medicaid Transition to NC Medicaid Managed Care 

Questions: Medicaid.Transformation@dhhs.nc.gov

NOTE: Please do not submit NC Medicaid applications to this email. For information on how to apply for NC Medicaid, see the How to Apply webpage. 

Executive Team

Deputy Secretary, NC Medicaid 

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Deputy Medicaid Director

Melanie Bush
Phone: 919-527-7000
Fax: 919-832-0225

Chief Operating Officer

Sarah Gregosky
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Janelle White, M.D., MHCM
Phone: 919-527-7000
Fax: 919-832-0225

Chief Financial Officer

Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608

Chief of Compliance

John E. Thompson
Phone: 919-855-4100
Fax: 919-733-6608

Member Operations 

Gina Hamilton, Deputy Director
Phone: 919-717-1087
Fax: 919-733-6608