Beneficiary and Provider Support

Medicaid Policies and Procedures

NC Medicaid Contact Center - Provider and beneficiary information on Medicaid policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m.
Closed on State Holidays

Medicaid Claims and Billing

NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Medicaid Transition to Medicaid Managed Care 


Medicaid COVID-19 


Executive Team

Deputy Secretary, NC Medicaid 

Jay Ludlam
Phone: 919-527-7000
Fax: 919-832-0225

Chief Medical Officer

Shannon Dowler, M.D.
Phone: 919-527-7000
Fax: 919-832-0225

Chief Financial Officer

Adam Levinson
Phone: 919-855-4100
Fax: 919-733-6608

Chief of Compliance

John E. Thompson
Phone: 919-855-4100
Fax: 919-733-6608

Member Operations 

Eva Fulcher, Deputy Director
Phone: 919-855-4100
Fax: 919-733-6608


This page was last modified on 04/03/2023