Provider Playbook: Training Courses
Education for NC Medicaid Providers and Practice Leaders
NC Medicaid offers numerous educational events to help prepare providers, practice and quality managers engage with NC Medicaid.
Quarterly Virtual Office Hours for Providers
NC Medicaid Provider Services offers a series of Virtual Office Hours for providers. The quarterly sessions offer an interactive format for providers to ask questions on a variety of NC Medicaid topics.
Virtual Office Hours | May 7, 2026
- Join the NC Medicaid Provider Operations team for the live quarterly Virtual Office Hour (VOH) webinar.
- Time: Noon to 1 p.m.
- REGISTER HERE
- Learn how to keep your enrollment active, your operations on track, and your organization compliant with the latest NC Medicaid updates.
- Topics will include:
- Behavioral Health Accreditation Updates – Provider Action Required
- Limitations or Non-Practice Agreements Affect NC Medicaid Provider Participation
- How to Disassociate from an Office Administrator in NCTracks
- Provider Data Validation of NCTracks Records
- Pharmacy Benefits Administrator Transition (NC Medicaid Direct)
- WellCare NC and Carolina Complete Health Merger Update
- Program resources and More
- The VOH will help providers stay informed and prepared!
Additional Office Hours sessions are scheduled for the following dates:
- Thursday, Aug. 6, 2026, noon - 1 p.m.
- Thursday, Nov. 5, 2026, noon - 1 p.m.
Note: Session topics will be posted once available.
Quarterly Back Porch Chats, an NC Medicaid Managed Care Webinar Series
Feb. 19, 2026, noon-1 p.m.
NC Medicaid Back Porch Chat | Key Updates | May 21, 2026
Please join us for the upcoming Back Porch Chat on Thursday, May 21, 2026.
Hosted by: Dr. Brittany Watson, Associate Medical Director Consultant.
Time: noon–1 p.m.
REGISTER HERE
This session will provide important updates across multiple areas of NC Medicaid, including:
- TBI Dashboard Overview and Utilization
- Standard Plan Performance Comparison Tool
- Pharmacy Benefit Administration (PBA) updates
- Care Management for At‑Risk Children / High‑Risk Pregnancies (CMARC/CMHRP)
- Quality Measures Dashboard
- H.R.1 Update
Aug. 20, 2026, noon-1 p.m. | Topic and additional information TBA
Nov. 19, 2026, noon-1 p.m. | Topic and additional information TBA
Health Plan Training Resources for Providers
Healthy Blue Care Together Provider Educational Resources and Training Opportunities
Back Porch Chat, Children and Families Specialty Plan Updates
Children and Families Specialty Plan Claims Information Session for Providers
NC Medicaid Virtual Office Hours Children and Families Specialty Plan Presentation
Children and Families Specialty Plan Care Management Overview for Local Health Departments
Special Topics
This page was last modified on 05/04/2026