Provider Playbook: Training Courses

Education for NC Medicaid Providers and Practice Leaders

NC Medicaid offers numerous educational events to help prepare providers, practice and quality managers engage with NC Medicaid.

Quarterly Virtual Office Hours for Providers

NC Medicaid Provider Services offers a series of Virtual Office Hours for providers. The quarterly sessions offer an interactive format for providers to ask questions on a variety of NC Medicaid topics.

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Virtual Office Hours | Aug. 6, 2026 

  • The next NC Medicaid Provider Operations quarterly Virtual Office Hours (VOH) webinar is scheduled for Thursday, Aug. 6, 2026, noon - 1 p.m.
  • Additional information and a link to join will be published prior to the meeting date.
Additional Office Hours sessions are scheduled for the following dates:
  • Thursday, Nov. 5, 2026, noon - 1 p.m.

Note: Session topics will be posted once available.

2026 Meetings Archive

Second Quarter Meeting - May 7

First Quarter Meeting - Feb. 5

Quarterly Back Porch Chats, an NC Medicaid Managed Care Webinar Series

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Feb. 19, 2026, noon-1 p.m. 

NC Medicaid Back Porch Chat | Key Updates | May 21, 2026

This session provides important updates across multiple areas of NC Medicaid, including:
  • TBI Dashboard Overview and Utilization
  • Standard Plan Performance Comparison Tool
  • Pharmacy Benefit Administration (PBA) updates
  • Care Management for At‑Risk Children / High‑Risk Pregnancies (CMARC/CMHRP)
  • Quality Measures Dashboard
  • H.R.1 Update

Aug. 20, 2026, noon-1 p.m. | Topic and additional information TBA

Nov. 19, 2026, noon-1 p.m. | Topic and additional information TBA

NC Medicaid Provider Enrollment Process and Requirements: 2026 Summer/Fall Series

NC Medicaid encourages providers to secure your spot for an informative and captivating Provider Enrollment webinar.

Date: Thursday, July 23, 2026
Time: Noon – 1 p.m.

This initial Provider Enrollment session is the first in a multi-part series and is intended to provide an overview of the processes and requirements necessary for eligible providers to actively participate in NC Medicaid programs.Stay on the Provider Enrollment journey as we also offer subsequent sessions that will take a deeper dive into specific enrollment operational areas to support our virtual 2026 Provider Enrollment Summer and Fall Webinar Series.

Equip your organization with the tools and knowledge needed to stay fully engaged, prepared and compliant. Register today to gain insights, avoid common pitfalls and stay updated in real time.

Register Here

Dates and times for follow-up targeted webinars will be announced.

Health Plan Training Resources for Providers

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Healthy Blue Care Together Provider Educational Resources and Training Opportunities 

Back Porch Chat, Children and Families Specialty Plan Updates 

Children and Families Specialty Plan Claims Information Session for Providers

NC Medicaid Virtual Office Hours Children and Families Specialty Plan Presentation 

Children and Families Specialty Plan Care Management Overview for Local Health Departments

Special Topics

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This page was last modified on 07/10/2026