Provider Playbook: Training Courses
Education for NC Medicaid Providers and Practice Leaders
NC Medicaid offers numerous educational events to help prepare providers, practice and quality managers engage with NC Medicaid.
Quarterly Virtual Office Hours for Providers
NC Medicaid Provider Services offers a series of Virtual Office Hours for providers. The quarterly sessions offer an interactive format for providers to ask questions on a variety of NC Medicaid topics.
Additional Office Hours sessions are scheduled for the following dates:
Thursday, Nov. 5, 2026, noon - 1 p.m.
Note: Session topics will be posted once available.
2026 Meetings Archive
Changes Impacting Behavioral Health Provider Organization Enrollment, Taxonomy 251S00000X
Aug. 18, 2026
Topics discussed include:
- New requirements and Services added to the Provider Permission Matrix (PPM) and NCTracks system for Community Intervention Services (CIS) and Innovations Waiver Services (IWS)
- Changes to the categorical risk level for taxonomy 251S00000X
- How to utilize the PPM to determine an appropriate Service and other criteria for a taxonomy
- The NCTracks team will present a brief live demonstration of how to add and/or end-date a Service and taxonomy on the provider record in NCTracks
- Resources for 251S00000X enrolled providers
This webinar is designed to ensure provider organizations are informed of current national accreditation and other taxonomy code 251S00000X requirements and have the necessary tools and resources to make updates to their provider record in NCTracks. All impacted providers are strongly encouraged to review this information.
For Additional Assistance, Contact:
- NCTracks Call Center: 800-688-6696
- Provider Ombudsman: 866-304-7062
Second Quarter Meeting - May 7
First Quarter Meeting - Feb. 5
Quarterly Back Porch Chats, an NC Medicaid Managed Care Webinar Series
Feb. 19, 2026
NC Medicaid Back Porch Chat
Key Updates
May 21, 2026
This session provides important updates across multiple areas of NC Medicaid, including:
- TBI Dashboard Overview and Utilization
- Standard Plan Performance Comparison Tool
- Pharmacy Benefit Administration (PBA) updates
- Care Management for At‑Risk Children / High‑Risk Pregnancies (CMARC/CMHRP)
- Quality Measures Dashboard
- H.R.1 Update
NC Medicaid Back Porch Chat
Webinar focused on H.R. 1.
Aug. 20, 2026
This webinar includes:
- Informational overview of H.R. 1 and the changes coming to Medicaid.
- Gina Hamilton, Deputy Director for Member Operations at NC Medicaid, explains the changes and took questions following the presentation.
Nov. 19, 2026, noon-1 p.m. | Topic and additional information TBA
NC Medicaid Provider Enrollment Process and Requirements: 2026 Summer/Fall Series
Date: Thursday, July 23, 2026
Dates and times for follow-up targeted webinars will be announced.
Health Plan Training Resources for Providers
Healthy Blue Care Together Provider Educational Resources and Training Opportunities
Back Porch Chat, Children and Families Specialty Plan Updates
Children and Families Specialty Plan Claims Information Session for Providers
NC Medicaid Virtual Office Hours Children and Families Specialty Plan Presentation
Children and Families Specialty Plan Care Management Overview for Local Health Departments
Special Topics
This page was last modified on 08/20/2026