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Psychiatric Residential Treatment Facility Services

A Psychiatric Residential Treatment Facility (PRTF) provides non-acute inpatient facility care for customers with a mental illness or substance abuse/dependency, and who need 24-hour supervision and specialized interventions.

Behavioral Health Clinical Coverage Policies

Certification of Need: Medicaid PRTF Services for under Age 21

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Contact Information

NC Medicaid, Division of Health Benefits
2501 Mail Service Center
Raleigh, NC 27699-2501

NC Medicaid Contact Center
Phone: 888-245-0179
Monday-Friday 8 a.m. to 5 p.m.
Closed on State holidays.
 
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