Resources
- WellCare of North Carolina and Carolina Complete Health to Merge April 1, 2026 - Published Feb. 4, 2026
- Medicaid Policy for County Jails Fact Sheet - Sept. 9, 2025
- Reference Guide: Medicaid Contacts for Beneficiaries
- Fact sheet - What is the LME/MCO Consolidation
- Request to Move to NC Medicaid Direct Process DSS Training
- Request to Move to NC Medicaid Direct Video for Beneficiaries English I Spanish
- Fact Sheet - What is ePASS? English I Spanish
- Tailored Plan Cross-Functional Training 2022
- CCNC Member Handbook
- Enrollment Broker DSS Support
- Fact Sheet – NC Medicaid Ombudsman - Jan. 2, 2026
- Fact Sheet – Managed Care Status and Health Plan Information in NC FAST
Health Plan Contact Information
Call Center Phone Numbers and Hours of Operation
AmeriHealth
1-855-375-8811
TTY : 1-866-209-6421
24 hours a day, 7 days a week
amerihealthcaritasnc.com
Carolina Complete Health
1-833-552-3876
TTY : 711
7 a.m. to 6 p.m., Monday through Saturday
carolinacompletehealth.com
Healthy Blue
1-844-594-5070
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
healthybluenc.com
UnitedHealthCare Community Plan
1-800-349-1855
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
uhccommunityplan.com/nc
Alliance Health
1-800-510-9132
TTY: 711 or 1-800-735-2962
7 a.m. to 6 p.m., Monday through Saturday
alliancehealthplan.org
Partners Health Management
1-888-235-4673
TTY: 1-800-735-2962 (English)
TTY: 1-888-825-6570 (Spanish)
7 a.m. to 6 p.m., Monday through Saturday
partnersbhm.org
Trillium Health Resources
1-877-685-2415
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
trilliumhealthresources.org
Vaya Health
1-800-962-9003
TTY: 711
7 a.m. to 6 p.m., Monday through Saturday
vayahealth.com
Healthy Blue Care Together
1-833-777-3611
TTY : 711
7 a.m. to 6 p.m., Monday through Saturday
healthybluenc.com
Eastern Band of Cherokee Indians (EBCI)
1-800-260-9992
TTY: 711
8 a.m. to 4:30 p.m., Monday through Friday
ebcitribaloption.com
NC Medicaid Direct
1-888-245-0179
8 a.m. to 5 p.m., Monday through Friday
Información de Contacto de los Planes de Seguro Médico
Números del Teléfono y Horarios de los Centros de Llamada
AmeriHealth
1-855-375-8811
TTY: 1-866-209-6421
24 horas al día, siete días a la semana
amerihealthcaritasnc.com
Carolina Complete Health
1-833-552-3876
TTY: 711
7 a.m. - 6 p.m., lunes-sábado
carolinacompletehealth.com
Healthy Blue
1-844-594-5070
TTY: 711
7 a.m. - 6 p.m., lunes-sábado
healthybluenc.com
UnitedHealthCare Community Plan
1-800-349-1855
TTY: 711
7 a.m. - 6 p.m., lunes-sábado
uhccommunityplan.com/nc
Alliance Health
1-800-510-9132
TTY: 711 o 1-800-735-2962
7 a.m. - 6 p.m., lunes-sábado
alliancehealthplan.org
Partners Health Management
1-888-235-4673
TTY: 1-800-735-2962 (Inglés)
TTY: 1-888-825-6570 (Español)
7 a.m. - 6 p.m., lunes-sábado
partnersbhm.org
Trillium Health Resources
1-877-685-2415
TTY: 711
7 a.m. - 6 p.m., lunes-sábado
trilliumhealthresources.org
Vaya Health
1-800-962-9003
TTY: 711
7 a.m. - 6 p.m., lunes-sábado
vayahealth.com
Healthy Blue Care Together
1-833-777-3611
TTY : 711
7 a.m. - 6 p.m., lunes-sábado
healthybluenc.com
Eastern Band of Cherokee Indians (EBCI)
1-800-260-9992
TTY: 711
8 a.m. - 4:30 p.m., lunes-viernes
ebcitribaloption.com
NC Medicaid Direct
1-888-245-0179
8 a.m. - 5 p.m., lunes-viernes
This page was last modified on 05/21/2026