Outpatient Pharmacy Services

Notice of Changes to Pharmacy Benefits as of July 1, 2021

On July 1, 2021, certain beneficiaries were enrolled in NC Medicaid Managed Care health plans, which include the beneficiary’s pharmacy benefits. The information in the chart below will assist enrolled pharmacies in billing point of sale pharmacy claims for these beneficiaries. Also effective July 1, 2021, any claims that are submitted to our legacy pharmacy processor, NCTracks, for beneficiaries enrolled in managed care plans will reject with the information necessary to process pharmacy claims for these members. Pharmacies should direct any questions about claims for beneficiaries enrolled in a managed care health plan to that member’s health plan. All member ID numbers will be the same for the beneficiary whether they are enrolled in a health plan or in NC Medicaid Direct.

PBM processor
BIN Number PCN Group Number
Fee for Service (Medicaid Direct) NCTracks 610242 781640064 N/A
AmeriHealth Caritas NC PerformRx 019595 PRX00801 N/A
BCBSNC - Healthy Blue IngenioRx (back end CVS Caremark) 020107 NC 8473
Carolina Complete Health Express Scripts 003858 MA 2ERA
United Health Care Optum Rx 610494 4949 ACUNC
WellCare Health Plans Express Scripts 003858 MA 2ESA

Pharmacy Help Desk Contact Information

Tailored Plan Benefits Information, Effective as of July 1, 2024

PBM Processor
PCN Group
Alliance Navitus 610602 MCD Medicaid: TPMC
Partners CVS Caremark 025052 MCAIDADV RX22AC
Trillium Perform Rx 019595 PRX10811 N/A
Vaya Navitus 610602 MCD VAYARX

Tailored Plan Pharmacy Help Desk Contact Information, Effective as of July 1, 2024

Tailored Plan
Managed Care Organization 
Pharmacy Help Desk
Contact Information
Alliance Health 1-855-759-9300
Partners Health Management  1-866-453-7196
Trillium Health Resources 1-866-245-4954
Vaya Health 1-800-540-6083

NC Medicaid Managed Care Pharmacy Summit Tailored Plan Roll Out Webinar

Watch the Oct. 12, 2022 Tailored Pan Roll Out Webinar here

About the Pharmacy Program

The North Carolina Medicaid Pharmacy Program offers a comprehensive prescription drug benefit, ensuring low-income North Carolinians have access to the medicine they need. Program management through stakeholder collaboration, effective use of drug rebates and careful selection of drugs on a Preferred Drug List (PDL) are just three ways NC Medicaid provides access to the right drugs at the most advantageous cost. The result is a Pharmacy Program with the best overall value to beneficiaries, providers and the state.

Preferred Drug List

The NC Medicaid Preferred Drug List (PDL) allows NC Medicaid to obtain better prices for covered outpatient drugs through supplemental rebates. The PDL was authorized by the NC General Assembly Session Law 2009-451, Sections 10.66(a)-(d).

Prior Approval

Behavioral Health Clinical Edits Criteria

Behavioral Health Clinical Edit Resolution: Submission Clarification Code 10

Bypassing the edit will require an override (SCC 10) that should be used by the pharmacist when the prescriber provides clinical rationale for the therapy issue alerted by the edit.

Pediatric and Adult Edits Criteria are located at the bottom of the Prior Approval Drugs and Criteria page on NCTracks. 

Tamper-resistant Prescription Pads

All written prescriptions for Medicaid fee-for-service recipients are required to have at least one of the industry-recognized security features from each of the three categories of characteristics:

  • One or more industry-recognized features designed to prevent unauthorized copying of a completed or blank prescription form
  • One or more industry-recognized features designed to prevent the erasure or modification of information written on the prescription by the prescriber
  • One or more industry-recognized features designed to prevent the use of counterfeit prescription forms

Calling Prescribers on Non-compliant Prescriptions

If a pharmacist is presented with a prescription that does not meet the tamper-resistant prescription pad requirements and elects to call the prescriber to verify the prescription by telephone, the pharmacist must document the following information on the prescription:

  • Initials of pharmacy staff verifying the prescription
  • Date the prescription was verified
  • First and last name of the individual (representing the prescriber) who verified the prescription


Effective Nov. 3, 2022, NC Medicaid Pharmacy Fee Schedules are located in the Fee Schedule and Covered Code site.   

Diabetic Testing and CGM fee schedules prior to Nov. 3, including archives, are available at the links below.


Opioid Analgesics and Combination Therapy

Medication Coverage Restriction Lists



More Information

OTC COVID 19 Tests for Home Use

Pharmacy Newsletters


NC Medicaid Clinical Section 
Phone: 919-855-4260
Fax: 919-715-1255
Email: medicaid.pdl@dhhs.nc.gov

Tab/Accordion Items

Tab/Accordion Items

Watch the Oct. 12, 2022 Tailored Pan Roll Out Webinar here.

This page was last modified on 07/01/2024