Personal Care Services

Personal Care Services (PCS) provides personal care services to individuals residing in a:

  • Private living arrangement
  • Residential facility licensed by North Carolina as an adult care home
  • Combination home as defined in G.S. 131E-101(1a).G.S. 131E-101(1a)
  • Group home licensed under Chapter 122C of the General Statutes and under 10A NCAC 27G.5601 as a supervised living facility for two or more adults whose primary diagnosis is mental illness, a developmental disability or substance abuse dependency


These services benefit individuals who require assistance with activities of daily living (ADLs), including:

  • Eating
  • Dressing
  • Bathing
  • Toileting
  • Mobility

To qualify for PCS, an individual must have a medical condition, disability or cognitive impairment, and demonstrates unmet needs for:

  • Three of the five ADLs with limited hands-on assistance
  • Two ADLs, one of which requires extensive assistance
  • Two ADLs, one of which requires assistance at the full dependence level

PCS program eligibility is determined by an independent assessment conducted by the Division of Medical Assistance (DMA) or its designee, and is provided according to an individualized service plan.

Fee Schedules

Clinical Coverage Policy 3L

PCS Provider Manual 

Reconsideration Request for Initial Authorization for PCS

PCS Stakeholder Group

Join the PCS Stakeholder Group, find meeting information or request a topic for discussion

Trainings and Webinars

Spring 2019 PCS Provider Training

Personal Care Services (PCS) regional training sessions will be held May 13-22, 2019.  Registration begins at 8 a.m. and training times are TBD. Training sessions are free, but registration is required. Prior to training, training topics and materials will be available to registered participants on Liberty’s website. Additional information regarding Spring 2019 PCS Regional Training will be made available on both the NC Medicaid and the Liberty Healthcare Corp. of North Carolina website.

Providers with additional questions may contact Liberty Healthcare Corp. of N.C. at 1-855-740-1400 or NC Medicaid at 919-855-4360. 

Event Dates and Locations

Monday, May 13, 2019—Asheville
Doubletree by Hilton—Biltmore, 115 Hendersonville Rd.
Burghley AB and Vanderbilt Ballrooms

Tuesday, May 14, 2019—Charlotte
Great Wolf Lodge Convention Center, 10175 Weddington Rd.
White Pine Ballroom

Wednesday, May 15, 2019—Greensboro
Embassy Suites by Hilton Greensboro Airport, 204 Centreport Dr. 

Monday, May 20, 2019—Raleigh
Jane S. McKimmon Conference and Training Center-NCSU, 1101 Gorman St. 
Room 2C

Tuesday, May 21, 2019—Greenville
Hilton Greenville, 207 SW Greenville Blvd

Wednesday, May 22, 2019—Fayetteville 
Doubletree by Hilton Fayetteville, 1965 Cedar Creek Rd.
Grand Ballroom 

Spring 2018 PCS Provider Training

Assessing the Eating Needs of PCS Beneficiaries

Pettigrew v. Brajer

Office of Compliance and Program Integrity

Other Resources

Personal Care Services Forms

Liberty Healthcare Training Resources

Referral Screening Verification Process-RSVP

Webinar - PCS Revised Payment Adjustment (NC Session Law 2013-306)

Webinar - SPA 13-009: NC Session Law 2013-306 presentation


Liberty Healthcare Corporation-NC

NC Medicaid Clinical Section
Phone: 919-855-4360