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Personal Care Services

Personal Care Services (PCS) provides personal care services to individuals residing in a:

  • Private living arrangement
  • Residential facility licensed by North Carolina as an adult care home
  • Combination home as defined in G.S. 131E-101(1a).G.S. 131E-101(1a)
  • Group home licensed under Chapter 122C of the General Statutes and under 10A NCAC 27G.5601 as a supervised living facility for two or more adults whose primary diagnosis is mental illness, a developmental disability or substance abuse dependency


These services benefit individuals who require assistance with activities of daily living (ADLs), including:

  • Eating
  • Dressing
  • Bathing
  • Toileting
  • Mobility

To qualify for PCS, an individual must have a medical condition, disability or cognitive impairment, and demonstrates unmet needs for:

  • Three of the five ADLs with limited hands-on assistance
  • Two ADLs, one of which requires extensive assistance
  • Two ADLs, one of which requires assistance at the full dependence level

PCS program eligibility is determined by an independent assessment conducted by the Division of Medical Assistance (DMA) or its designee, and is provided according to an individualized service plan.

Fee Schedules

Clinical Coverage Policy 3L

PCS Provider Manual 

Reconsideration Request for Initial Authorization for PCS

PCS Stakeholder Group

Join the PCS Stakeholder Group, find meeting information or request a topic for discussion

Trainings and Webinars

Fall 2018 PCS Provider Training

Personal Care Services (PCS) regional training sessions will be held October 18-November 1, 2018.  Registration begins at 8 a.m. and training will be held from 9 a.m. to 1 p.m. Training sessions are free, but registration is required. Providers can register through the Liberty Healthcare Corp. of North Carolina Medicaid PCS Website beginning September 24, 2018. Prior to training, training topics and materials will be available to registered participants on Liberty’s website. 

Providers with additional questions may contact Liberty Healthcare Corp. of N.C. at 1-855-740-1400 or North Carolina Medicaid at 919-855-4360. 

Event Dates and Locations

Thursday, October 18, 2018 – Greenville
Hilton Greenville, 207 SW Greenville Blvd 

Monday, October 22, 2018 – Raleigh
Jane S. McKimmon Conference and Training Center-NCSU, 1101 Gorman St. 
Rooms will be posted at Information Desk

Wednesday, October 24, 2018 – Fayetteville
Embassy Suites-Fort Bragg, 4760 Lake Valley Drive

Monday, October 29, 2018 – Asheville 
Renaissance Asheville Hotel, 31 Woodfin St. 

Tuesday, October 30, 2018 – Charlotte
Great Wolf Lodge Convention Center, 10175 Weddington Rd.
White Pine Ballroom

Thursday, November 1, 2018 – Greensboro 
Embassy Suites by Hilton Greensboro Airport, 204 Centrepoint Dr. 

Spring 2018 PCS Provider Training

Assessing the Eating Needs of PCS Beneficiaries

Pettigrew v. Brajer

Office of Compliance and Program Integrity

Other Resources

Personal Care Services Forms

Liberty Healthcare Training Resources

Referral Screening Verification Process-RSVP

Webinar - PCS Revised Payment Adjustment (NC Session Law 2013-306)

Webinar - SPA 13-009: NC Session Law 2013-306 presentation


Liberty Healthcare Corporation-NC

Medical Assistance Clinical Section
Phone: 919-855-4360