Electronic Visit Verification

What is EVV?

Section 12006 of the 21st Century Cures Act requires that the North Carolina Department of Health and Human Services (DHHS) begins using an Electronic Visit Verification (EVV) system for Personal Care Services (PCS) by Jan. 1, 2021 and for Home Health Care Services (HHS) by January, 2023.

EVV uses technology to record the times, dates and specific services that are given. These help make sure that people who should receive services, in fact, receive them.

Beneficiary Info

Beneficiary Info

What Does EVV Mean for You?

Electronic Visit Verification (EVV) is a technology that allows caregivers to gather information by recording the time, dates, and specific services they provide to you in your home. Caregivers (nurses or aides) will enter this information, using their own electronic device, within your home on the date of care. Some states, including North Carolina, are required to use EVV for certain home- and community-based services, including PCS, CAP/C, and CAP/DA. EVV helps us to make sure that you receive the services you need, in the approved location, on the correct dates and for the full length of time allowed.

Does My Caregiver Need to Use EVV?

If a caregiver or personal care attendant visits your home to provide personal care assistance with your bathing, dressing, eating, mobility, toileting and transfer, known as activities of daily living (ADLs), they will need to use EVV. Beginning Jan. 1, 2021, paid caregivers for PCS, CAP/C, CAP/DA, Innovations and TBI waivers must use EVV to document details of the care they provide in your home. You will not need to do anything about this change in reporting. Your provider agency must go by the EVV requirements in order to receive payment for personal care types of service, including: 

  • PCS 
  • CAP In-home aide services
  • CAP/C Pediatric nurse aide services
  • CAP/C and CAP/DA respite services
  • Personal assistance care services through consumer direction services 

If you are receiving Home Health Services (HHS), the EVV requirement will not affect you until January 2023. Check the HHS page for updates. 

If you are receiving nursing services through Private Duty Nursing (PDN) or CAP/C nurse respite, EVV is not required.

How will this change affect you, the beneficiary?

Our commitment to you is that this change should be almost seamless.  North Carolina DHHS is doing everything we can to ensure this new law supports you, the beneficiary. Your care is our top priority. EVV causes no significant disruption of services to beneficiaries.

Beneficiaries will be able to keep current providers and caregivers, provided they comply with the EVV requirement.

An EVV system does NOT change the services provided or the provider selection, limit the individual’s choice of caregiver or change the way care is delivered.

EVV will be a valuable tool in managing the accuracy and reporting of all in-home services.

It is important to know that EVV does not:

  • Impact your care.
  • Change how often you receive care.
  • Change where you receive care.
  • Change the type of care you receive.

If you or a loved one receive care through one of the North Carolina Medicaid waivers listed below and you receive in-home care, you will be required to participate in the EVV system. 

How does EVV work? 

Each time your paid caregiver visits your home to help you with your activities of daily living (ADLs), an electronic device (which your caregiver is assigned) will verify at least the following things:  

  • The date the service was provided 
  • The location the service was provided 
  • The time the service begins and ends
  • That the type of approved service was provided 
  • The correct person (you) received the service
  • Your hired caregiver was the one who provided the service 

EVV may be captured through your telephone, an app on your caregiver’s device or a fixed verification device that will remain in your home. 
If your caregiver does not have an electronic device, the caregiver may ask to use your house phone (a landline) to check in and out. 

If you require assistance before your worker checks in, that’s okay. The check-in step can be completed once assistance has been provided, if needed.

Beneficiary Information Card 

The EVV Beneficiary Information Card (Rack Card) is being distributed to PCS beneficiaries subject to EVV in the State Plan PCS Program, the Community Alternatives Program for Children (CAP/C), and the Community Alternatives Program for Disabled Adults (CAP/DA). This Card notifies the beneficiary of the EVV requirement, which programs are impacted, and how EVV will directly impact them. It also provides contact information should beneficiaries have follow-up questions. Mailings began the week of Oct. 12, 2020.

EVV Provider Information

EVV Provider Information

North Carolina DHHS EVV Provider Agency Survey (Due Nov. 30, 2020) – State Plan PCS and Community Alternatives Program (CAP) Providers

NC DHHS awarded a contract to Sandata Technologies, LLC on Sept. 24, 2020 and will begin using their services for Electronic Visit Verification (EVV) statewide on Jan. 1, 2021. EVV is a method used to verify visit activity for services delivered as part of home- and community-based service programs. EVV offers a measure of accountability to help ensure that individuals who are authorized to receive services in fact receive them.

In compliance with Section 12006 of the 21St Century Cures Act (the Cures Act), P.L. 114-255 was added to Section 1903(l) of the Social Security Act (SSA). Section 1903(l) requires the use of an EVV system for Personal Care Services (PCS) and Home Health Services (HHS) that require an in-home visit by a provider for states participating in the Medicaid program. Programs subject to the EVV requirement include State Plan Personal Care (PCS) [In-Home], Community Alternatives Program for Children (CAP/C), Community Alternatives Program for Adults (CAP/DA), self-directed personal attendant care services, Innovations Waiver, TBI Waiver and the 1115 Managed Care Demonstration Waiver. 

NC Medicaid will continue to communicate with providers regarding the onboarding of Sandata, including dates and times of provider and beneficiary training. Medicaid will conduct stakeholder engagement discussions throughout the month of November to provide the details of the implementation plan for each of the affected program groups. Our process will ensure that Medicaid Long-Term Services and Supports (LTSS) continue without disruption to our providers or beneficiaries.

Provider Resources and Service Codes

Provider Resources and Service Codes

Third Party Alternate EVV 

Webinar held Nov. 12, 2020


Service Codes

The following service codes will be required for EVV implementation effective Jan. 1, 2021.

State Plan PCS – 
HCPCS 99509 

Any beneficiary under 21 years regardless of setting HA
In-home care agencies, beneficiary 21 years or older HB

Community Alternatives Programs  

CAPDA S5125   Attendant Care Service 15m
CAPDA S5125 UN Attend Care Cong 15m
CAPDA S5150   In-Home Respite 15m
CAPC S5125   CAPC In-Home Aide 
CAPC S5150   In-Home Respite 15m
CAPC T1019   PNA Asst 15m
CAPC T1004   PNA In-Home Respite 15m
CAPC S9122 TF In-Home Respite Cong 15m
CAPC S9122 TG PNA Respite Cong 15m
CAPC T2027   Personal Care Assist 15m
CAPC T2027 TF Personal Care Asst Cong
CAPCD S5135   Personal Care Assist
CAPCD S5135 UN Personal Care Assist Cong 15m
CAPCD S5125 UN Attend Care Cong 15m
CAPCD S5125   Attendant Care Service 15m
CAPCD S5150   In-Home Respite 15m


Behavioral Health Services 

Innovations Waiver 

  • Community Living and Supports and Supported Living (b)(3) Services: 
    • Personal Care/Individual Supports
    • Transitional Living Skills
    • In-Home Skill Building
    • Community Living and Supports 
    • Supported Living–Periodic            


  • Traumatic Brain Injury Waiver:
    • Life Skills Training
    • In-Home Intensive and Personal Care
Provider Meetings and Trainings

Provider Meetings and Trainings

Visit this page frequently for newly-added learning opportunities.

Training Registration is open for NCDHHS Electronic Visit Verification (EVV) Program


Previous Meetings

State Plan PCS Virtual Regional Trainings

Electronic Visit Verification Implementation – Training will provide policy updates to Clinical Coverage Policy 3L to include EVV requirements. Additionally, we will walk through the QiRePort system changes to the PCS Service Plan process. 

EVV Regional Training, Nov. 17-19, 2020


PCS Stakeholder Meetings

Dec. 17, 2020

Oct. 22, 2020

Additional Links Comments and Feedback

Comments and Feedback

We want to hear your feedback. Send an email, join our email list or email PCS_Program_Questions@dhhs.nc.gov.


Contact Us

North Carolina EVV
Phone: 919-855-4360

FAQ, and Terms and Acronyms Contact Information

Contact Information

Sandata Customer Support Team: 
855-940-4915 or NCCustomerCare@Sandata.com 

EVV Policy Questions: 
919-855-4360 or Medicaid.EVV@dhhs.nc.gov

Alternate EVV Support: 
844-289-4246 or NCAltEVV@Sandata.com  

Medicaid Bulletin Updates

Medicaid Bulletin Updates